Spirit HalloweenReviews of spirithalloween.com

Sizing for the item purchased was incorrect. I ordered the same costume in a smaller size and it didn't arrive on time. Staff in a local retail store were not helpful.

The managers at the Boisbriand store in Canada are horrendous. They treat their employees very poorly and are rude to them, even calling them slow, besides other things. They gossip badly about their employees behind their backs. They are extremely rude to the customers. Example, one lady was looking for prosthetic glue and one of the managers just came up, bent down and shoved it to the customer, turned around and left. Another example, a client found an item with 2 prices and its the law in Quebec we must give the client the lowest price on the item, one of the managers said awe that must be the price in US dollars...what? Then she said how do I know the customer did not put the price on herself...what? So of course the client did not buy the article. Then, I heard the manager at the counter yell over and over...Credit Card! Credit Card! There was a line up, but instead of saying can I help you, she would yell out Credit Card at the top of her lungs. Nice. There was an autistic girl working there and she was let go, supposedly they considered her too slow, they supposedly call most of their workers slow behind their backs, but theyre very happy to collect money for the Children's Hospital. Ironic. The way she was let go, she left in tears. They are very rude to customers who have tried on costumes, instead of just saying I'm sorry you're not supposed to try on costumes. Customers were heard saying the main manager was very rude and they don't know how the workers deal with her and that they would not be back there to shop. Workers are working minimum wage at that store and on top of that, are being treated like, you know. There's just a bad and negative energy in that store. Halloween is a spooky time of the year. Working for Spirit Halloween was terrifying not only for the workers but for most of the clients as well. Those two managers work closely together and they act like mean girls. Just saying, extremely bad experience, had trouble getting paid as well. Got paid in cash, they said I wasn't worth being put on the payroll. What is this place? Then the managers took me outside to "talk" to me. I felt honestly bullied and back in high school. Horrible experience. My values and morals made me quit. I couldn't work in a place where customers and workers are treated this way. Spirit Halloween do better.

Update: it is now October 28th. I called Landmark Global AND Apple Express. Still no ETA on my package. Also, Spirit Halloween. Your automatic message saying to email you literally is the most unhelpful response. I emailed you at that email address 2 days ago. And I NEVER got a response. So don’t tell me to email you… because you won’t even reply. I hope someone sues you. I wish I could give 0 stars. I ordered my costume on October 12th. In hopes that would be enough time to get it for Halloween. It is now October 27th. The estimated shipping said a max of 7 business days. I have not received it or gotten an update from Landmark Tracking since October 24th in which it was in Ontario. It took 10 days for them to ship the costume from New York. Why? There is absolutely no support from customer service. And if you are a Canadian like me, forget it. They can’t help you with tracking and your order is not listed on your account on the website. They also don’t answer your questions or respond to your messages. I messaged on Twitter, Facebook, by Email and I also called them. They told me if I don’t receive it by tomorrow, I can call and get a refund. Well how does that help me? Now I have no costume for Halloween. I will NEVER buy from them again.

I ordered oct 12th and they charged my account, but no costumes. Started a shipping label but never sent it. Tried many times to call and always hangs up, and never calls back. Than I call the number on charge and it is disconnected. I have emailed every address possible and no reply.

My girlfriend and I ordered adult pirate costumes online for a total of $100 for two costumes. What we got in the mail was a single baby shark costume for an infant. We went to the store to attempt to at least get a refund, already accepting that we won't be able to get costumes in time, and the employees were extremely rude and told us that we would not be getting a refund OR our costumes. The infant costume costs $35, even disregarding the fact that we did not order this costume, they stole $65 from us and are refusing to return it. Awful experience.

It's sucks, walking in there is like getting a gun pointed at you and forced to give all your money to them. The prices are outrageous and I couldn't believe my eyes. I couldn't get a costume because of the prices. It's cheaper on Amazon, that's guaranteed.

They have great costumes, customer service in stores is ok, but trying to get help on orders placed sucks! They say to hold for next available rep and at the end of the recroding it hangs up. I tried every option and you guessed it, at the end hung up. my email that says order shipped, i go onto shipping info and it says there is no information at this time! I just want to know DID IT SHIP? WHEN WILL I RECEIVE IT? i need to make sure someone can get it as soon as it's delivered cuz they leave it at my door in a Spirit of Halloween bag whick I know will be stolen as soon as they leave it. their website help section needs to be renamed THE NO HELP SECTION!!!! their customer service sucks. ** Edit ** I did email the customerservice as requested by reply to this review and surprise no reply. Again work on your customer service. Also, they cancelled my order before my review without letting me know, mentioned that in the email and did receive a "cancellation" notice a week later sataing "customer cancelled" not true.

Edit 10/28 - I did reach out to that email it's been 24 hours and no response. Again horrible customer service. I'm done with this company. I also found out after contacting FedEx they shipped my package economy which is not what I paid for which makes sense why my order kept being delayed. Horrible, horrible experience. 10/26 This company needs major improvement in regards to customer service and shipping handling. Let me preface this by saying last week I sprained my back and was put on bed rest that is the only reason I did not go in person to purchase and was forced to order online for my kids. I chose the shipping for it to arrive Tuesday 10/24 but when I received the tracking it wasn't working so I called this Monday to get and update because the order was supposed to arrive Tuesday... she said I had the wrong tracking and showed it would be delivered Thursday now. Which is not what I paid for. I checked tracking today and shows now it won't arrive until tomorrow. Twice the shipping has changed how am I supposed to trust my package will arrive at all now???? I've ordered many times online things that weren't needed on a timely manner and got here sooner then expected I've never had an issue with a package arriving late much less the delivery date changing multiple times. The customer rep could only say well you'll have to wait for it. That was there solution just wait ... for something that's needed today. I requested for them to have the packaged returned to their warehouse and refund me and she denied it ... then after going back and forth said she contacted customer service of FedEx which I've done plenty of calls to them I've never gotten through to them as fast as she claimed to have to spoken to them. In all they did absolutely nothing to correct their mistake they said its out of their hands. As a company it's not out of your hands until your paying customer has the product they paid for in their hands. I will never ever shop with this company again. Waiting for the package to get here so it can be rejected right away. And if I do not receive my refund they'll be hearing from me until it's done. I've never been a customer to complain but wrong is wrong !!!