LaRoyce U.
TRICKED not TREATED!!!
I tried to order my Granddaughter a costume online. I was told that my order would not be processed because it was out of stock! Well, the payment was STILL taken off my card, so I called "customer service", if THATS what they want to call it! I was RUDELY told that it was NOT taken, but it was "pending", and that it would be CANCELED, and returned in 3 to 5 business days!! Well, THAT time has PASSED, and NOW they say I have to email "Guest Services"...All THIS, to get MY money RETURNED when it was EXTREMELY easy for them to TAKE IT!! I WILL NEVER, EVER BUY ANYTHING FROM THIS "COMPANY"
Response from Spirit HalloweenNov 1, 2022
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.