Tracy
Ordered on the 3rd
Ordered on the 3rd. They charged my credit card, I got a notification within a few days that the shipping label was printed and it’s now the 10th and my order hasn’t shipped yet. I called and was told since I chose standard shipping it can take up to 14 days. REALLY? That should be shipping - in transit - time, not time for the store to actually ship it. Also, most reputable companies do not charge your credit card until the order has shipped. I will not order online with Spirit again.
Response from Spirit HalloweenDec 1, 2022
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.




