Spirit HalloweenReviews of spirithalloween.com

Doesn’t deserve one star! I purchased 3 costumes. Tried to return 2 that didn’t for the very next day! In perfect condition and was treated disrespectfully and told I couldn’t get a refund or exchange! Never will I waste my money on this cheap unprofessional excuse for a Halloween store again!

Total scam. I placed an order at the begining of October and my item still says in transit via Fedex. Which is odd. It has never even moved after all these days and has a tracking number but they were sure happy to take that money from my account on day one. Tried to call several times and never could reach real person - wait time of 8 -12 hours?!!!! That is totally fake. Very sad to see another company taking advantage of people and if the REAL company that is Spirit does know about this and has not put out a notice about the scam or put a stop to it- that is even worse.

good halloween store but i mainly want to complain about them begging for donations. they ask (very strategically) “How much are you willing to donate?” then regardless if you donate or not they ask “would you like to round up to donate” which is bs. we have gone a couple times in the last couple weeks and they ask each time. we donated the first time but they ask twice no matter what. super obnoxious and desperate.

This company is absolutely insane. Purchase at your own risk. The refund policy does not exist. I tried to return items with the receipt and the store supervisor refused because my receipt didn’t match the number to my card because we paid with Apple Watch. The store manager literally made me to exchange the items. I left the store and called the customer service and the told me to call back next day because the regional manager didn’t pick up her phone. I called next day and they told me since you exchanged the items now we can’t refund . This is absolutely unacceptable! You make me exchange for stuff that I didn’t need and then you say since you exchanged we can’t refund ! I will never come back to this place and will make sure the review is current at all times. I will also file a consumer complaint. This company and people who work there and I mean the manager of the store absolutely need more training on how to deal with customers. She was absolutely rude and unprofessional.

Placed a pickup order on 10/12, website said it should be ready for pick up the next day. It is now the 17th and no new on when the item can be picked up. The order still says processing. I have tried calling the store and got a automated message that says this store does not take calls. I called customer service and never got a human. I tried and online chat and after 2 hours on hold for a live person was disconnected because no live people were available to take my chat. I did see in one of the posts on this website there was a customer service email, I plan to try that as my last-ditch attempt to cancel this order at this time. I have already ordered the item from a different store and received the costume. I will never buy or order from a Spirit Halloween store online again after this experience with the lack of communication and customer service.

after placing my order on 09-24-23, i read on the website i placed this order on, ships within 3 business days..i receive the item 19 days later, now with this being too late, i choose to make a return and i am expected to pay the shipping fee for the mistake and misleading this establishment caused. so now i am paying for it to be shipped to me and returned, I had also tried calling to speak to someone about this matter and was told, there would be a 2-3 hour wait time to speak to someone. There is something very shady about this place, and i would not recommend doing any purchase from them. ORDER AT YOUR OWN RISK.

Placed an order online called with a few hours to cancel said order due to having the item at the store with free shipping instead of the 50 bucks they were charging was told my order was canceled instead they still shipped it can only return in store till the 23rd oh but wait it won't be here in time imagine that so I have to pay to ship it back and will not be refunded for any of the shipping payed either way so I am out well over 100 dollars either way I will never ever ever recommend there website ever

Ordered a few items online on Sept 21st I have still not received it, called customer service they said they show it was delivered to contact the post office. Called back advised post office said they had no knowledge of this, they then told me I would need to file a police report bc that means my package was stolen. I said that I would do that and send it to my bank so that I could get my money back, lady said that I would not get my money back because their end showed it was delivered. I demanded to see the proof of delivery they never responded. Also a day after I placed my order I got 3 fraudulent charges on my credit card