Spirit HalloweenReviews of spirithalloween.com

We ordered a Halloween costume online when it was still "guaranteed before Halloween". The tracking number we were sent didn't work and the costume did not come by Halloween. I tried calling their customer service number but no one picked up after 1.5 hours on hold. Brutal company, wish I read the reviews before ordering from them. Just to update on this review, we finally got a hold of someone who said that the product was never sent and we would be getting a refund. It has now been 20 business days and we have not received this refund. Be warned, do not ever order from this company. They have essentially stolen money from us for the past 1.5 months and I have no faith they will ever refund us for a product that they never even sent.

This shop's return/exchange policy is customer-unfriendly. I bought a costume today and when I got home I realized it didn't fit. Afterwards, I tried to exchange the costume for another one, but the staff told me that the exchange period ends on October 26th. There is no information about this in the store itself. It's just a small text at the end of the receipt. But you have already purchased it when you receive the receipt with this information. Absolutely terrible. I cannot recommend this money grabbing store!

I wasn't concerned ordering online from literally the most popular halloween store in the US, however... they are notorious for taking peoples money and not actually sending anything out. I ordered costumes for my kids in early October and was told they would be here in plenty of time for Halloween. They "scanned" a label but never actually took a package to FedEx for shipping. They DO NOT answer the phone or call you back, for as much money as this company makes you would think they would actually offer customer service but THEY DO NOT. It's nothing short of a scam, ripped off and no costumes for my kids. If you aren't going to actually ship products out, you shouldn't be offering them for online sales - DON'T BUY ONLINE from these crooks and if you did good luck getting your money back.

I ordered online 10/26 because the item was nit available in store. I paid extra for s/h to have over night delivery due to needing it the night of 10/27. My order did not come until 10/30. Store wouldn't do a return or an exchange. Their website also would not do a return. I feel I should have received an email stating it wouldn't be delivered on time. Also since they sent it anyway they shouldn't have charged me overnight delivery fee. Will never shop spirit Halloween again.

I bought the outfit on the 10th and paid extra for 3 day shipping. It never came. Spirit lied to me and said it was shipped on the 5th day and by week 3 that’s when they told me it was never shipped out and it was sold out… Had to spend even more money for a last minute costume And I gotta wait 7 to 10 business days for $150. I will just buy elsewhere I won’t give these people my money.

I bought a strobe light that doesn't work. I purchased this on the 22nd of October. I tried it out and it sidnt work. Could not return it at the store. Which is a scam that they sale you something that doesn't work and you are stuck with it. Hopefully my credit card purchase protection will cover it since this thief of a store won't!

I would give ZERO stars if I could. I should have read all the reviews before going to the Spirit Halloween store. Now they do not have dressing rooms. And they tell you there's no refunds. Oh, no, wait, there are refunds until the day you come in to return it. The 2nd day after you bought the costume. Because it didn't fit and they tell you. Oh, well, you should've read the sign. All the costumes are sized in correctly. The staff is rude and it's a rip-off. Hope I can save somebody some time and money. And they'll read the reviews before they go to the spirit Halloween store..

It should be a zero star because………………………0000 My first experience and would be the last one thanks.