Spirit HalloweenReviews of spirithalloween.com

Horrible!! I ordered a Jack costume for my Son, a Sally costume for myself, along with wig and tights, and then I made a separate order for Sally makeup with fake stitche s tattoos, and gloves. The second package, the makeup and gloves arrived. The first package, the important and more expensive one, kept delaying the arrival date, so i emailed costumer service. (Had to really dig around to find it in the first place) They emailed me back saying my package got “lost in transit on October 4th” K?! It’s October 22 and you’re telling me this now??? I would not have been told at all if I didn’t try to reach out. So now the gloves and makeup kit I spent too much money on are useless, cause I’m not going to find the same costume last minute. Money WASTED. Now I gotta scramble around with my Son to see what’s left over and spend MORE money!! We both love Halloween, and we like to go all out. I am so annoyed and angry. I am NEVER ordering from Spirit again!!!

BUYER BEWARE! SPIRIT HALLOWEEN / ZOMBIE TECH SQUAD — ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE! On September 11, 2026, I purchased the Jason animatronic from Spirit Halloween. Less than ONE MONTH later, the right arm/knife mechanism stopped working! After exhausting all troubleshooting options, I contacted Zombie Tech Squad, only to learn that this is apparently a COMMON ISSUE with this animatronic and that the replacement part was out of stock. I was placed on a waiting list and assured these parts typically arrive quickly. THREE WEEKS LATER — NO PART, NO UPDATE, NO COMMUNICATION! After being transferred THREE TIMES during my follow-up call, I was informed the part was STILL unavailable, meaning my expensive Halloween display would now be affected. When I requested a supervisor, I was denied! But here's the real slap in the face: After politely requesting some type of compensation for the inconvenience, I was offered a 20% OFF COUPON — ONLY IF I AGREED TO FORFEIT THE REPLACEMENT PART AND KEEP THE DEFECTIVE ANIMATRONIC AS IS! ARE YOU KIDDING ME?! So, let me get this straight. Spirit Halloween sells defective merchandise, acknowledges that the problem is common, cannot provide the replacement part before Halloween, and then has the audacity to offer a lousy 20% discount on a FUTURE purchase only if I agree to KEEP THE DEFECTIVE PRODUCT AS IS?! That is NOT compensation. That is an insult to the customer. Why should I have to choose between receiving a working product that I ALREADY PAID FOR and receiving a small gesture of goodwill for an inconvenience that was entirely beyond my control? THAT IS NOT CUSTOMER SERVICE. THAT IS AN ABSOLUTE INSULT! I've spent YEARS purchasing numerous animatronics from Spirit Halloween, and their customer service used to be accommodating and fair. Apparently, customer loyalty means NOTHING anymore. HALLOWEEN DECORATIONS ARE SEASONAL! A REPLACEMENT AFTER HALLOWEEN DEFEATS THE ENTIRE PURPOSE! DO YOURSELF A FAVOR AND SHOP ELSEWHERE! If this is how Spirit Halloween and Zombie Tech Squad stand behind their products, they don't deserve your hard-earned money. SHAMEFUL BUSINESS PRACTICES. DISGRACEFUL CUSTOMER SERVICE. ONE STAR — ONLY BECAUSE ZERO ISN'T AN OPTION!

I ordered a costume, it arrived within days but over HALF was missing. We ordered a kit that came with a jacket, pants, hat and chain. Only the jacket and chain came to us. I called and they were only willing to give a 25% refund, when MOST of the costume was missing!! They didn’t allow me to send back what we have for a full refund. I should have gone through amazon instead, you should too.

I’d leave a zero if possible. 3 days after the initial order was placed, 2 of the 3 items was canceled with no explanation. 5 days after the initial order was placed, the 3rd item was canceled with no explanation. And to top it off it says that the refund could take up to 4 weeks due to busy Halloween season. Respectfully, I hope this company goes out of business for wasting people’s time.

I will absolutely never order anything or buy from Spirit Halloween again. I returned two separate packages over a month ago and didn't see anything about a refund so I finally decided to chat. I provided the tracking information from the post office and was told a refund would be issued 7-21 business days from TODAY. the rep confirmed that I wouldn't have been refunded at all if I wouldn't have said anything

I ordered online, when the item came on October 14th it did not fit. I immediately went to return. Fed Ex showed it not being delivered. I contacted customer service that day and they refused to help me return. So I wait a day or two and go back. Now THey tell me I have missed the return window!!!!! CROOKS!!!

It is a good thing I researched whether I could get the "Crackle the Clown" animatronic before Halloween. I discovered that the reason these weren't being sold in boxes is that the entire item was recalled back in August. Instead of pulling them entirely, corporate allowed stores to keep the malfunctioning displays on the floor until Halloween. Spirit Halloween has been putting customers on a waiting list to buy these exact display props at the end of the season. They completely failed to mention that if you buy one, you are paying for a known defective, recalled item that comes with absolutely no warranty and no return policy. Be very careful buying displays here—they are knowingly selling broken, recalled merchandise without disclosing it to customers.

Beware of purchasing online. Customer service is extremely rude and unhelpful. They have cut me off on live chat several times while trying to get assistance.