Spirit HalloweenReviews of spirithalloween.com

I ordered a nose and chin for Halloween. It said with glue and makeup. I received the order but it didn’t include what I ordered

I gave one star cause I had too.Spirit Halloween in Greenville is horrible,employees are rude,no help and they don’t have dressing rooms.Ill never shop at spirit again.

Beware of purchasing orders online! You will not get your orders online even if you pay the EXPEDITED shipping. They are slow in shipping orders out from wherever their distribution center or warehouse is. They will mark the order as "SHIPPED" but it doesn't actually move. I paid for expedited shipping which is A LOT OF MONEY to be delivered by 10/2/24. It never arrived!! It is now Thursday and need the costume by the end of the week. I ended up having to place ANOTHER order and giving them more of my money and time to have it ready in-store to be picked up. I paid for the order online and picked it up here in this location. I went to pick up my costume and just by looking at the packaging, I knew something was wrong. It did not look new or originally packaged. I know because I bought this costume before and I know how it is supposed to be packed! They sell you used or returned items! Be mindful and careful of this company because they are very shady! Make sure to inspect the item at the store to make sure you aren't being played. I immediately notified their manager Matt and he looked suspicious. It looked like he knew it was a returned item being sold to me as new and he hesitated when I asked to replace it with another one. It took him a minute to think and finally agree to switch it out. BE CAREFUL! He knew what was up and knew it wasn't a new item! Now the company has double my money and spent so much nearly $150!! for their mistake!! I just had an issue with this exact same store and filed a complaint with corporate just recently and decided to give them another chance. But the service is terrible!! HORRIBLE COMPANY PERIOD.

I ordered a costume for my daughter. Within 3 minutes I called to cancel the order because I didn't realize my husband already ordered one. I was told to call back in an hour because it takes time to see my order. I called back, was told my order shipped, and I cant cancel. Was also told I will be responsible for shipping charges when I return after I receive it in the mail. I got the shipping email and all they did was create a label. Why can't I cancel the order that hasn't left the warehouse? Horrible customer service and won't buy from this company again.

The bad attitude of the employee and the manager means that I will never return to this store, the treatment is horrible and the unwillingness to work, first they don't help you with anything and then when it comes time to get paid the person who served me is thin or not I know how to define it as a wig, he insisted to the point of feeling bad for me to donate, on more than 4 occasions he told me that you are not going to donate, I can't believe that you don't donate, after reiterating that I don't donate and charging me, I realize that the item but the tax was $48.14 and I see something else for 0.86 I asked him and he told me that this was roundabout, this insulted me because it is my money and I give it or spend it on whatever I want, I told him that it was disrespectful and he He said that he couldn't give it back to me, already very insulted I told him to give me back all my money and at that moment the manager arrived supporting him but seeing my determination that he would have to return my money so he agreed to return it, the two of them told me not to return the store, of course I will not return but not because they asked for it, I will not return because I don't feel like it, it is sad for a company to have workers like this, it is these workers who lead it to ruin, store located in Mall of The Americas

Bought an item with blatant false advertisement on the box. When I tried to return the item they said they can't return my money because I opened the box. (It was in a box that required scissors to open) even though the manager agreed it was false advertisement. And don't listen to the auto generated messages from customer service that pop up on trust pilot. I already spoke with customer service and they refused to help me, dodged my questions. Reported to BBB.

What went wrong was the manager melisa the young lady was very rude to a customer in Spanish and I try to get her manager district was told to go to the companies website to get it. AVOID this company & this so CALL STORE MANAGER ( MELISA) got to PARTYCITY. I want to remain anonymous because I live close to that store I will not give the date because I go to the pastry shoop next door

I bought alot of items last year didn't recieve one now company saying it was an other company it was hundred percent them