Spirit HalloweenReviews of spirithalloween.com

If I could give zero stars, I would. I ordered a black panther kids costume well in advance to Halloween for my son. While shipping was quick, the costume was missing the mask, which is one of the most important parts of the costume. I called customer services the same day the item arrived to inform them of this. The first representative I spoke to on the phone told me they would try to ship out a mask as soon as possible, but had no clue how long it might take and told me to give it about five days to get a response in an email. I waited seven days and never received a response or the mask, So I called back. I was on the phone with a guy for 40 minutes who kept putting me on hold, only to come back and eventually tell me there was nothing that they could do and that because it’s such a “Hot ticket item” they didn’t have any in stock to do a re-shipment and couldn’t tell me when they would be back in stock. He said someone would call me within the next two days. I informed him that I anticipated this to happen due to the lack of confidence the first representative had telling me I would receive a mask, so I ordered one off Amazon rather than waiting until everything was sold out and my son be left with an incomplete costume. I asked if they could reimburse me for the cost of this since they could not provide me with a complete costume and at the time I called and initially they still had costumes left, just in a different size, but the mask should be the same size. He told me to ask the representative that when they called me. Guess what? No call!! They have the absolute worst customer service ever, and it makes me never want to shop online with them again. Everyone is sold out of the costumes now unless I want to pay double. I’m very disappointed I paid full price for HALF a costume and had to purchase the mask from Amazon since Spirit Halloween couldn’t give me a complete costume. Horrible way to treat a customer!!!! Next year I’ll just go through Amazon. They have way better customer service if things go wrong!

They don't ship items in a timely manner. It says it will ship within 3 business days, but it has been more than a week. I contacted costumer service and their only response is there was an issue on their end and they won't ship it rush. Updated to add it took 20 days to receive my order. I was told by multiple reps that everything was in 1 shipment. The items arrived in 2 packages almost a week after I was told they would arrive. I ordered backup costumes with 2 day shipping and they took 3 days.

Took my daughter into the Lacey, Washington store and she found this cute Oogie Boogie purse and so we went to check out and the register people were not the friendliest. One was in training so ok she didn't greet us or say anything, we showed her our coupon and she didn't know how to ring it up so her person training stepped in. He was awful, not polite and walked away before the register printed our reception. Like hey buddy your suppose to at least let the customer know it's ok to leave and hand the receipt over. Nope not this guy, customer service is lacking and employees seem like they just don't want to help you.

Refused my return because I had been waiting to be helped for 15 minutes at the register and I was visibly annoyed. Awful customer service. These employees need to be trained in basic hospitality

Spirt Halloween doesn't tell you they ship by Fed Ex and if your Canadian you will be hit with additional fees , in my case my item end in cost that double the price with customs fees.

I ordered 2 costumes over a week ago. I paid for the most expensive shipping to get them this past Monday. Monday comes and no costumes. I've called every single day about my order. I live in Pa where the shipping started. It moved 2 places in Pa then went to Ohio then sat in Denver for 3 days and it's still there. They told me today that they were moving and on the way now I just received an email saying they are delayed and still sitting in Denver. NOT IMPRESSED with the company and what is going on especially for what I paid for everything. On top of that I had to go buy 2 other costumes because we were leaving for vacation today. Still no costumes for my kids.

Update October 24th. I was talking to someone just after posting this. They said they’d send me a replacement mask. They then emailed me on October 18th to tell me they couldn’t find one to send me and I had two options. Keep the costume with an unusable mask and get a 25% refund. Or return it and my son still has no costume. I wouldn’t get a refund on the $50+ it cost for my friend to ship it to me I’m Canada. AND I can’t get a replacement costume for my son because there’s not enough time. Then on the same day October 18th, they emailed and said returns ended on October 18th. 🙄🙄🙄🙄 But I could exchange it at my nearest Spirit Halloween store until October 24th. My nearest store is a three day drive away. I’m beyond upset with the crappy service of this company and will NEVER do business with them again, and I will discourage others as well. My son wanted a Deadpool costume for Halloween. I ordered it online in Canada and a couple of weeks later I still hadn’t received it and so I checked the tracking. For some reason it was returned to shipper before it even made it halfway to me. was in contact with a customer service representative who immediately gave me a full refund. Went to reorder it online because my son desperately wants this costume only to see it was no longer available in the size I wanted and no guarantees if it would be restocked. I have a friend in Pennsylvania and she agreed to pick one ip for me at a store there. I ordered an online pick up for that store and she mailed it to me. Just got the costume and it’s defective. One of the eyes is sewn on upside down and is unusable. My only option now is to pay more money to ship it back and get a refund and my son is still out of a costume. I’m never ordering from them again. AND they won’t post my negative review on their website. So all the ratings are 5 star. That’s unfair to consumers.

I ordered 2 items which were shipped to my home in Canada. I have just now received a bill from FedEx stating I owe $60 in shipping fees for that package. I contacted Spirit Halloween to figure out what was going on, indicating I already paid the shipping fees which were calculated at the time of my purchase on their website. Spirit basically said not their problem and to call FedEx and wouldn’t even let me speak to a manager to discuss further. FedEx is stating this was the fee to ship that package and Spirit should have been aware of this The thing is Spirit, it is your problem (or at least it should have been) as a company you should have offered to pay for the additional shipping I was charged and reached out to FedEx to find out why your customers are getting charged extra so you can rectify this situation for future customers. I’m sure I can’t be the only one this has happened to. I’ve also read the “shipping to Canada” policy on your website and no where (that I can find) does it indicate that there may be additional shipping costs Not that it matters to you, or at least it doesn’t seem to, but you have lost a customer … but it’s just one right, so no big deal