Spirit HalloweenReviews of spirithalloween.com

Worst customer service on this planet.. bought a costume, paid extra for 2 day shipping. One of the costumes didn’t fit.. no where did it say you can’t return after a certain day UNTIL I checked the return page.. keep in mind that the last day for returns is almost hidden. I attempted to email them. No response. I’m reporting them to the BBB and going to claim the purchase as fraud since I can’t get anyone to help me.

You sold me a defective product and now you tell me you won't exchange it. I truly wish I could write how I really feel. So my grandson is SOL. Shame on you big corporate Spirit World. Next year I'll definitely know better. You will never get a penny from me anymore!

Absolutely horrible, never let's anyone use the coupons and won't exchange anything if the costume doesn't fit but yet don't let customers try on anything last time I'm going to this hellhole

Was not advertised that they don’t do exchanges after a certain time. No dressing rooms to try on anything so we have to buy it and hope for the best. Also when I called customer service, after waiting 40 minutes I was finally able to talk to someone and they hung up immediately. -1/10 experience would not recommend

My son was born with Neurological Condition called Polymicrogyria to which caused him to have Cerebral Palsy and is currently 21 months old. He may not look like he has a disability but he is deemed Medically Fragile through the state of New Mexico and receive extensive doctor care and therapy services. I walked into the Spirit Halloween to return a costume that my daughter had purchased previously as the fan was defective on her inflatable costume. When I walked in with my family, my son in his stroller, a Spirit Halloween worker with red hair at the front cashier desk informed me that I could not have my son's Diaper/Medical Bag on me. I informed her that this is his diaper bag with everything in it and he has special needs. I did not feel the need to go into detail of his disability as I thought letting her know that he has special needs would suffice. She informed me that I could not have it and shook her head no. His diaper bag is not only for his diapers for his medical supplies as well. Now, we don't always need to carry the bag when he is seemingly healthy but as of late my son has been vomiting and can choke on his vomit therefore I needed to have his appropriate supplies on had if he did. I told her he needs to have it, he's disabled. He has special needs. She then informed me to take what I needed out of the bag instead of carrying it. In the wake of the situation my daughter still needed to return her costume so I didn't want to cause a scene and left outside while her father took her to exchange it. This situation could have been prevented had the woman listened to me about my son have Special Needs. This is illegal to deny entry into an establishment because of his diaper/medical bag. This is a violation of the Americans with Disabilities Act for an establishment to fail to provide reasonable accommodation to the known physical limitations of a qualified individual with a disability.

Awful. Ordered a costume on the 15th of October. Received a delivered email..stating order had delivered 9/25 in Pennsylvania-I’m in CALIFORNIA. I called customer service said it was an error with the wrong tracking number that I had to wait for it to reset and I would get another email. Called in again explained the situation customer service said what would you like me to do? UHHHH send my daughters costume would be nice. The representative said she would ship it out and I would receive a new tracking number in 30 minutes. It’s been 3 days…no costume no tracking number. Do not order from here. Getting through to someone is a nightmare…45 minutes on hold IF they call you back

First I made a purchase on or about October 12th. The item, a wig, was awful. I returned it and and got a refund without issue. On October 18th I purchased 4 items: 2 wigs, white knee hi stocking and white anklets. The knee Hi stockings were damaged due to the packaging. One of the wigs' adjustable hooks was ripped off. I went to return the two items October 19th. I was told "NO REFUNDS." I said, "But I just got a refund the other day." "Yes. Our policy changed as of the 18th. It's on your receipt." First of all, NO ONE reads the fine print of a receipt. Second and more relevant, the receipt is not given to the customer until AFTER THE PURCHASE. Therefore, it would be essential to let them know in advance of the sudden policy change. I also stated that surely Spirit stands behind its merchandise and if something is damaged they would give a refund. The woman looked at the damaged merchandise and lied to my face saying, "It's not damaged." I have pictures of both items. She only took pictures of the knee hi stockings. And she talked on the phone to the district manager and lied that the items were not damaged. Apparently, a "damaged" item must be ripped or filthy dirty. I asked for the number of the Corporate Office and the District Office. She pointed to the number on the receipt, which was NOT the corporate office, or district office, nor did the poor person manning the phone have any information to offer other than to go online.

The customer service was terrible. Got accused of breaking something the workers are bums and have no life. Also showed rascism towards my black friend which i found extremely hateful and would like to press charges.