Spirit HalloweenReviews of spirithalloween.com

Went to Oshkosh, Wisconsin outlet on Saturday October 26, 2024. Purchased hanging clown. The customer service person didn't say a word, except the total due. I ran my card, then the rude dude told me "you are stuck with product as is, if it does not work, you are shit out of luck". at this point, I said to reverse the transaction. He said "no, all sales are final". Spirit Halloween is a scam and needs to be shut down and out of business. I hope people read these reviews and pass on the word about this shitty unprofessional business. I will be educating everyone I can. Last thing, you don't read these reviews, Spirit sends a copied template, showing they care. Yeah okay!!!

The customer service very bad, the woman supervisor in charge in afternoon in the National city store, very arrogant and rude.

The location at the Provo mall in Utah is way to small! To crowded and to hard to shop. Please rent a larger space next year.

Ordered a costume 10/13/24. Received shipping confirmation email 10/14/2024 with Fedex tracking number. Package is never picked up and shipping never moves forward on tracking. Call 10/20/24 and was told costume was not actualy in stock to ship but may come in at any time. Was told to call back in a few days at which time I could try to cancel if still not in stock. Finally got through to customer service on 10/28/24 after waiting on hold an hour as soon as they opened. Then waited 30 minutes for a supervisor to approve refund. Told they will not send confirmation of that but "you will see refund on CC 3-5 days". But they did send a refund email for a partial amount. Now I have to figure out what that means as it is not the tax and/or shipping amount. I asked for names of rep and supervisor to have some proof I called. Rep got testy and I said please don't be rude, I know this is your busy time but I am not being rude. She changed her tone immediately. I found a similar costume for grandchild elsewhere and paid $$ for overnight so I would not disappoint her. Now I have to see about the rest of the refund. In summary, it is incredibly dishonest of Spirit to 1. say a costume has shipped that is not in stock, then 2. imply more will be arriving so you will not try to cancel and shop elsewhere, and then 3. make you ridiculously have to argue to get a refund as they claim you cannot cancel after an order ships when they know in fact the item never was in stock to ship and Spirit just created a label to fabricate a shipping confirmation email to mislead you in believing that the item was indeed shipped. To top it off 10/27 I recieved an email to review the item I reccently purchased....

They did not gave me my money back because i did not like the costume!!!

Not taking returns after a certain date makes sense, not allowing exchanges for the correct size of the same costume 2 days later is an absolute garbage policy. I'll be going to any one of the other party stores for my costume next year so I don't end up with a useless costume again! Thanks Spirit in Seekonk MA! Y'all are useless!

This was at the Lake Stevens store.. in WA.. since when Does spirit not fulfill valid , non expired coupons? I recieved a coupon code for subscribing to their junk mail and tried using it 2 days later.. they claimed it didn’t work when I just got it and also claimed spirit stops accepting coupons on Oct 10th?? Since when??!! I also had a coupon that came to my old email they claimed was expired yet it was sent this past September?? I would’ve only saved like 3.00 but they refused to credit either coupon.. funny thing is I stumbled onto their actual lake Stevens spirit site and they had a coupon on there.. valid through Oct 31st but it was too late at that point cuz they also stop refunding people around mid Oct.. they didn’t even try to validate either coupon or coupon code I had and could have easily offered me the one from their web site but didn’t bother .. starting to hate these overpriced junk azz costume stores.. my daughters 70.00 DOLL costume was poorly made and looked nothing like the pic when she put it on.. cuz now they don’t let people try them on anymore either.. so you never know.. you can get better quality online for the same or lower prices and that’s where I’ll be doing my shopping from now on .. very disappointed over their complete lack of customer service .. WOOOOW

Purchased a costume for my daughter. She wears a size 10 so I purchase a large 12-14 to ensure it would fit. The costume was far too small so I immediately returned to the store 45 minutes later. ( had to go home to try it on of course). Store would not exchange as it is one day past their return cutoff. I allowed her to choose another costume in an even larger size.reason for my review is that I had to have a conversation with my 9 year old daughter who is questioning her size after our visit to this horrible company. Their greed led her to question her body image at 9 years old. Thankfully she was extremely happy to find a “comfortable panda costume that would actually fit her”. I am so disappointed in the policies at this company. It is truly shameful that their greed has overruled any common sense or sympathy.