Spirit HalloweenReviews of spirithalloween.com

Awful customer service, horrible return policy, and rude associates. I purchased costumes for my children, and asked the associate before paying if items were returnable. She stated they were able to be exchanged. Brought items back within 1 week because my kids chose different costumes and I was refused refund or exchange. Sales associate was inflexible, stated items were no longer able to be exchanged after a certain date. I asked for a manager. She stated there was not a manager on duty. Another sales associate reinforced the no-exchange or refund policy. I told her I was told it could be exchanged and she said she “didn’t know who told me that”. After not getting any help from the associates, I called customer service. Was left on hold for 15 minutes. Never talked to a representative. Left a message. Have not received a return phone call.

I ordered a costume for my grandchild and was shipped paid the expedited fee . Didn’t come on time and mostly due to the post office I will give them that . However when I called customer service after waiting for over 20 minutes to explain what’s happened the lady was very rude , very impatient and basically roughly told me to take it up with the post office . I think customer service agents have to be a certain type of person - with patience , not rough and not harsh . Take it up with them mam . Ok ? Byeeeee . Yeah . Never again . One time deal

I bought a custom 2 weeks ago and wanted to return it. Though the tag was not deattached they refused to return it. They were only care about profit not customer satisfaction. Even their manager was rude

I never got my order. I placed it 3 weeks ago. No one calls back or answers the phone.

Purchased a Fortnite Costume on Sept 14th, 2024. Did not open costume until a couple weeks later. The helmet did not work. I emailed customer service about the problem. First I was asked to send a video, I complied. Then they another video and photos, I complied. Then they asked if I had installed the batteries properly. The battery pack could not even open. After several exchanges I said that it was silly going back and forth, and that if I could send the costume back, they could see it was broken. They refused to give back the money and sent me a new costume instead. Terrible customer service. The correspondence went from Oct 12- Oct 18, 2024.

Horrible customer service and return policy. I ordered my child’s costume 2 weeks ago, has been stuck in NY for 2 weeks and won’t be delivered in time. She will not wear it but I can’t even return the costume because of the dumb return policy! Called customer service 3 times and left on stand by for an hour each time just for nobody to ever pick up the phone! It’s a scam and they are robbing you. Will NEVER shop here again. Party City is so much better :)

Spent $40 on a costume for my 6 year old. He wore it once, and the seam down the side came apart while he was wearing it. I went back to the store with the receipt and the entire costume and they would not replace it. The person working at the counter lied, and said they were the manager when I asked. I then asked for a number I could call if there was no one else in the store. She said she could give me her manager’s number. I thought she was the manager. When I called her out she said she could give me the general manager’s number. I pulled out my receipt and a pen and asked her to write it down. At that point she said she could no longer give me her general manager’s number because he “would get really pissed at” her.

They sold me half of a costume and would not give me a refund I needed the costume for work the next day and all they could offer me was a partial refund to keep the costume as is which does not work because I can’t wear half of a costume $60 wasted do not purchase from them they are robbing people