Spirit HalloweenReviews of spirithalloween.com

Returned an item and now FedEx tracking is showing error. It was a faulty $200 Gourdo and they like to back and fourth with emails. You can certainly see why they only open once a year the customer service / returns is complicated.

Watch if you're outside the US when ordering. I just got a bill from Fedex for another $58 in shipping/duties. Nothing about that on your site. Never order again and will not recommend you! As of this review you have a 1.5 star review with 84% giving a 1 star review so it's obvious most are dissatisfied with you. Don't respond with "sorry contact us privately on our email". Just do better!

I worked here and they denied me my bonus that I worked hard for saying I only needed to meet a sales goal, which was met. So don’t ever work for this company they pick and choose who they want to screw and it was me.

I ordered the harry and Lloyd costumes for Halloween. I ordered the costumes on October 16th and it had an estimated delivery date of October 22nd. I got the shipment notification with the tracking number on October 17th. On October 25th I still had not received. Called October 27th and the delivery date got pushed to October 31st and customer service said this was still within their 11 day shipping guarantee and if I did not receive it to call. The tracking was still sitting as “data received” at the original location. November 1st I called because I did not receive the package and the tracking is still saying “data received” at the original location, it hasn’t moved. I requested a refund and Customer service said that there was nothing the can do because it is in transit and is probably held up at customs and if I do receive it to refuse the package and I could get returned that way. It has now been 24 days since it was “shipped” and it is still staying “data received” this doesnt even mean the carrier has received the package. I want a return because it is clear I am not getting this package. Customer service is not much help because they say it is in transit. I have bought all my kids costumes from Spirit Halloween stores but if this is their customer service and guarantee I will never purchase from them again.

I have tried 3 yrs in a row. I received a coupon in the mail and was informed it couldn't be used at the location. (It said nothing on the coupon about a certain location). Last year I was told again that coupons are only good in the month of September. This year they had advertised on the door and at the entrance of getting line to pay that if you enter your email to win you would get 20% off the item. I registered and did it and was told that that offer is not being honored any more and they didn't know why. There wasn't any expiration date labeled on anything. These are 3 different locations in 3 years. If you are purchasing what you see with nothing added you have come to the right store. The workers have not been helpful and have been completely indifferent. I have been trying to support the work in my local towns but I will have to return to AMAZON. The quality is the same and at a lower price. I have emailed and tried to call in years past but this year I was done and I am leaving a negative review.

We ordered a jumping spider online and it was defective. They refused online to give my husband a refund due to the fact it was from the states and we are in Canada! My husband went to the store and it wouldn’t let us refund form there either! However they took the spider! We had to pay shipping and conversion charges so now we are out $127!! I tried to talked to someone online tonight and they said I had to show a video of the spider even though I told him the store took it and now the store is closed so therefore won’t get my money back!! Even though I have receipts and proof I paid for this spider! Now we have no defective spider and no money back! This store is a rip off and I will never ever shop there again!!! They should have refunded us when we called the first time as they gave us a defective product!!!! After this review is when I got contacted by Spirit Halloween and received some of my money back! So instead short $127 I was short $44 but I appreciate the effort and wish I didn’t have to make a review on the internet for this to happen when we tried from the very beginning to let them know spider was defective.

I ordered a costume on 10/22. I paid for expedited shipping to be delivered by 10/26.. It did not arrive until 10/30, 4 days after it was supposed to for expedited shipping. I also can't return it because the return window was closed before it even arrived. Customer service was terrible. No refund, as their return window has already closed. BEFORE my order was even shipped out. Amazing.

This place has horrible products and no customer service whatsoever!! I bought an electric pumpkin carving tool that never worked and when I brought it back, they refused to exchange or return it. I just wasted $10 for nothing. Never coming back!!