Erika Shaw L.
Never got my winnings/ ignored by customer service
UPDATE******I had written a complaint about not being paid my winnings and yesterday, I realized the payment was sent to an old Paypal account I forgot I had. I apologize for saying I wasn't paid. However, I did ask several times for this company to provide me with payment information and I never got a response. I was paid in December and just saw it yesterday, March 5. This miscommunication caused a lot of grief and anger. It could have been avoided if I was just provided with the statement letting me know where the money was sent. UPDATE**** was told by Spinsorcery company to check my messages and I'd find instructions on how to proceed...shocker...NO MESSAGES. Honestly I've wasted so much time with this it's pissing me off.... Not to mention their message board is in the smallest font!!!! I have to take a screenshot to read it.... I gave them my email to contact me there....lets see how many more weeks go by.... Attempted to redeem my $299.00 winnings on December 2024. NEVER GOT IT. I sent several messages to customer service and they're IGNORED. I even provided them screenshots of them acknowledging my redemption and letting me know its on the way....Where's my money?????
Response from SpinSorceryFeb 24, 2025
We sincerely apologize for the inconvenience. We have already sent you a request for more details regarding your issue, and our team is ready to assist you. Please check your messages and provide the requested information so we can resolve this as quickly as possible. Your satisfaction is important to us, and we appreciate your patience while we investigate this matter. Could you also please confirm the name of the game or platform you were playing on? This will help us ensure you’re reaching the correct support team.




