LC
Have not received my money
I have have almost 1300 in winnings that have been processing and not sent I have tried the number to call I tried in app contact and email and no response! If I don’t receive my money I will escalate this matter

SpinSorcery is listed under Gaming.
SpinSorcery (spinsorcery.net) has 85 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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LC
I have have almost 1300 in winnings that have been processing and not sent I have tried the number to call I tried in app contact and email and no response! If I don’t receive my money I will escalate this matter
Wendy
I won 863.. September 07/25 I still to this day which is 10-09-25 still haven’t received that redemption… I contacted them several times no answer… I won another 300 tonight bet I don’t hear nothing back from them hellloo we use our own money they are collecting millions can’t pay us our few hundreds after we spend thousands to make them rich … I won’t be playing again until they pay up …
Rebecca A.
I won several times. I was able to get most of my money but still have a winning of $1000 that was denied through cash app. I've reached out to spin socery several times with NO response. I talked with Cash app representative and they told me to report them for phising /Scam site. My other winnings came through using PayPal.
Response from SpinSorceryJul 25, 2025
Dear player, Thank you for reaching out to us! We truly appreciate your patience as we work to assist all of our wonderful players. Due to the high volume of inquiries, it may take a little longer for us to respond. If you haven't received a reply yet, please feel free to contact our support team again. We're here to help and want to ensure your experience is the best it can be. Thank you for your understanding!
Cosmic_love
Very little games, I've spent way too much money here and barely ever win. Gave it a very fair shot and wasted tons of money that could have been used for a real platform or many other things I need.. but it's my fault for not researching first.
Response from SpinSorceryMay 30, 2025
Deeply apologize about the unpleasant game experience, please contact your in-game support tea, so we can further assist you.
Brandalyn S.
I won 700.00 weeks ago and it went to a pay pal account that I no longer have …. No big deal I spoke with the customer support team and patiently waited for the next few weeks all the while keeping in close contact with them while they were resolving my issue . FINALLY TODAY I got a message saying they have unbound the old account and I can now go and bind a new PayPal account so I did that and sent them a message letting them know it was done . A little while later I get a message saying they sent my redemption and listed the same email that I had just waited weeks to unbind and did so …. I thought it was a joke this can’t be that difficult !!!! It’s not even that much money but now I feel like I’m being ripped off . Why else would they do that ? And to add insult to injury instead of saying. I’m sorry we made a mistake they are blaming me saying I approved that transaction. I’ve kept records with all of our correspondence . There is no question where the money should NOT BE SENT . What the hell have we been talking about for the past few weeks ???!!!! Unbelievable ! I’m extremely upset I’ve spent a lot of money with this company and feel like I’m getting scammed out of it now . I’m extremely disappointed that they aren’t fixing this I can’t beleive a company treats their customers this way . And please don’t send me a generic response from spin sorcery saying to contact customer care through the game . I’ve done that and look what’s happened so please don’t insult me further with that . I’ll just do what I need to do to get the money that is owed to me and do what is necessary to insure this company doesn’t continue ripping people off and treating them poorly. Why is it so easy to take my money but so difficult to give it back ?
Response from SpinSorceryMar 27, 2025
Dear Player, We apologize for the unpleasant gaming experience. If your PayPal account is no longer active, please contact PayPal Support directly—inactive accounts cannot receive anything. For further assistance, please keep in touch with our in-game support team. They’ll be happy to help resolve this issue.
Melissa S.
I have had four withdraws, i received one out of the four. I today tried doing another withdraw and said I needed to verify my identity, which i did and says my account cannot be verified. It is a $2500.00 withdraw so now I feel like they do not want to pay that out. Tried customer service, no luck. There is no number you can call and speak with someone. Feels very unfair and sketchy. Its unfortunate because I really like the games on the app
Response from SpinSorceryMar 27, 2025
Dear player, sorry for the unpleasant game experience, pease contact our in-game support team here we can furthere assist you.
Matthew L.
It wont let me redeem it is telling me my identity document is expired and that's just not true any help would much appreciated
Response from SpinSorceryMar 19, 2025
Dear player, please contact our in- game support team there we can further assist you.
Jackie
I’m writing this because I started to research if I was getting scammed or not. I’ve played for quite some time now and the pay outs were great and exciting and came in my PayPal like clockwork. Then when it stopped my payout I emailed them and they sent it through. Now it seems I never win anymore on any of the game. I feel like I was baited with winnings all the time now I’ve definitely lost more than I’d like to admit. I really feel like I’ve been scammed. 🤷♀️
Response from SpinSorceryMar 3, 2025
Hi Jackie, We appreciate you sharing your experience. Our games operate using certified Random Number Generators (RNGs) provided by reputable gaming suppliers, including Evo, Booming, Red Tiger, and BGaming. This ensures that every spin is completely random, and past results do not influence future outcomes. It’s great to hear that you previously had a positive experience with payouts. If you have any concerns about your recent gameplay or withdrawals, please feel free to reach out to our support team. We’re happy to assist you and address any questions you may have. We value your feedback and appreciate your time on our platform! Best, Spin Sorcery Support Team