SpinLife.comReviews of spinlife.com

I canceled this order. Yet I received a shipping arrival notice from R an L carriers that it was being shipped and in transit. I specifically canceled the order and was told that it would not be a problem with canceling the very next morning ftom Placing the order In addition RandL we’re going to deliver it to the incorrect address. They were using the address for the credit card not for the ship to information

Locked out site and it seems my order won’t ship 11 days?

I ordered a shower chair for my husband who is a quadriplegic. There was NO indication online that the product was not available for 2-3 months. You were certainly willing to accept my payment but did not let me know of such. I have made 3 calls trying to find out about this chair. Now your rep tells me the manufacturer will not even guarantee Oct 30th!

We ordered a walker for our son, on June 29th, 2023. They took our credit card payment on June 30th, 2023. Despite occasional inquiries they didn't ship the walker until August 8th. It took 7 weeks from the purchase and payment date until we recieved the product.

Update: 2 days after "shipping" my order was finally provided to UPS for actual delivery. In the future i would avoid just printing a delivery tracking number and instead provide the tracking number when you actualy deliver an item to UPS. They don't seem to know when my order will ship. Charged my card instantly - then sent me email telling me my shipment was delayed - then sent me a UPS tracking Number that does not track anything. Contacted customer service and they insisted my order had shipped even though UPS says it has not and i have an email from same customer service saying order was delayed but the current customer service says they don't see record on delayed order or any email saying it was delayed.

Sorry and most dishonest employees I have ever seen. Ordered a new scooter June 15, 2023. Paid a $300.00 down payment, however, they listed it as a $300.00 discount. It was not a discount, I paid cash as a down payment. They took this money out of my Mastercard right away before completely the paper work. Then they list the $300 as a discount, sorry it was not a discount, it was my cash money as a down payment. Then the lying began, Caleb told me it was being shipped to my home by Southeastern Freight, and they would call me before delivering it. This was not the case. Note all paper work showed Southeastern and the tracking number, however for 4 days checking there was not any tracking note available. While at a Funeral in Florida a neighbor calls me and tells it is getting ready to storm here bad and a large heave box sitting on my sidewalk. Asked him to take pictures, then I immediately called a Carla Gashi at Spin Life and told her my scooter is sitting on the side walk and no one contacted me per all paperwork. She denied and said I am looking in my computer and it does not show it was delivered. Immediately I sent her pictures that my neighbor sent me and then this Carla, said let me do some checking. She called me back and said, Mr Kizer you were right it was delivered and no one called you. The box was totally damage per pictures, bottom wide open from heavy rain, sterile form sticking out the side also and manual. Come to find out it was shipped by Fed Ex out of Tampa Florida. It had a Fed Ex Label on it and next to it it had a shipping slip showing Southeastern was the carrier and showed at the bottom to call 24 hours before delivering it. I immediately told her to have someone pick it up because the outside was a total mess and damaged. She said, I will send you a label and you call them to pick it up. No, it does not work that way, they messed this up, it is their responsibility to call and make arrangement to have it picked up. They took my $300 cash down payment and for some reason it is listed as a discount, it is not a discount. It has caused issues with my A-Fib and this may end up in court.

I am disabled and have been waiting for a custom ultralightweight wheelchair so I can be more independent. I purchased a $5,000 custom manual wheelchair, was given the wrong ship date by a month. Customer service was rude and useless, gave me the runaround when I was trying to figure out where my chair is and what’s going on after the ship date came and went with no tracking or shipped email. I called TiLite myself and got more information from them in 10 minutes than I did from Spinlife in several days. As soon as they get your money they don’t care about you. BUYER BEWARE! I’m typically very easy going but being housebound for a month longer than I was anticipating has really upset and angered me. The rude and unhelpful customer service experience tipped me over the edge, now I want everyone to know to please avoid this company. Tell your friends, tell your grandma. From one disabled person to another please find another dealer.

I had ordered a scooter. After a day I found a better one I liked. And I ask to cancel the order . A guy said I will have to my supervisor and the next day he replied yes it could be cancelled. So I waited a week and ordered a different one. I got a message saying they both had shipped. I tried and tried to tell someone. Finally it took a few days. Oh wait I got a text I would be paying 700 to send the one I had cancelled back. Thei went on and finally they went over the phone records and seen I was right. I had cancelled it. But now I can’t get anyone to get hold of the Bread finance and tell them it was cancelled. Bread is still wants to charge me for it I did get a message and they said they were sorry this happened , it should have never happened in the first place. But they still won’t tell bread fiancé it was cancelled. This was the worse headache ever. Spinlife won’t even give me a credit after they made this huge mistake. I will certainly never give a good word on them you would think they would have sent me a written apology. And at least knocked some off the price. This is on the lowest of me scale. They don’t even take Care of their costumes. I’m not happy at all with them. They totally screwed me over. I was sick cause I thought I was going to have to pay. They weren’t very nice about it. I’m sorry. I will not give a good review on SpinLife. They were really dirty to me. My thoughts Connie & Loren Tarrant