SpinLife.com Reviews | Read Customer Reviews of spinlife.com

SpinLife.comReviews of spinlife.com

4.11,230 reviews
Physical Aids
330 West Spring Street, Columbus, Ohio

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SpinLife.com

About SpinLife.com

We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.

SpinLife.com (spinlife.com) has 1,230 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: spinlife.com
Category: Physical Aids
Location: Columbus, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SpinLife.com reviews

Showing 172 reviews with 1 star · Clear filters

Ann C.
Feb 6, 2024
Cancel a scooter order
I ordered a scooter and wanted to choose a payment plan. I received a form to fill out that wasn't for a payment plan and unknowingly filled it out. I've emailed and called Caleb Carter to cancel my order. I've not heard back from him. I want order#1312411084 cancelled now!
Response from SpinLife.comFeb 7, 2024
Dear Ann, We have successfully canceled your order and have a credit request in for a full refund of your purchase price. We are sorry that you were not notified that we received your voice mail messages and that your request for cancelation was being addressed. Customer satisfaction is important to us. It is our hope that you will consider SpinLife for your future mobility needs. Sincerely, SpinLife Customer Service
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Cindy H.
Dec 21, 2023
Embarrassing
Bed ordered 11/25 for my bed ridden father. It is now 12/20. I’ve reached out, but to no helpful result. I am willing assemble the bed myself if they just deliver it and refund the white glove service, but they’ve not returned my call.
Response from SpinLife.comDec 21, 2023
Dear Cindy, We had expected that you would have been contacted by now. We are reaching out to your delivery agent to get this scheduled with you as quickly as possible. For your experience we have provided you with a discount on your purchase price. You are a valued customer and we do appreciate your business. Sincerely, SpinLife Customer Service
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Roger W.
Oct 20, 2023
Unsatisfied customer
you people should tell your customers the truth before we purchase a product. they lied to me about repair technicians in my area. and false advertising the mileage you get on a full charge
Response from SpinLife.comNov 14, 2023
Dear Roger, We are sorry to hear that there is an issue with the charging of the recreational scooter that you purchased. A return of this item has been approved. We apologize that we were not able to find a service technician that services your area. Sincerely, SpinLife Customer Service
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Brent
Oct 17, 2023
very POOR service
We ordered a lift chair while in the hospital for my mom. It was supposed to arrive by a certain date. We left the hospital, NO CHAIR, nor information about it. After repeated calls and answers like, "it show it hasn't shipped, but we don't know". Finally, we found that it was not to be shipped until two months after our order and payment. Pitiful service, ignorant employees and NO Consideration at all.
Response from SpinLife.comOct 18, 2023
Dear Brent, We are sorry to hear of your experience. We would like to look into this issue further to understand the the shipping date. Please reach out to one of our Customer Service managers at 800-850-0335 as you did not reference an order number. Customer satisfaction is very important to us and we know the products you order from SpinLife are important to you. Sincerely, SpinLife Customer Service
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Gordon S.
Oct 5, 2023
I put in an order to purchase a…
I put in an order to purchase a cushion. The charge to my credit card came through immediately. I was then informed that it would be shipped on November 1. That is a month away. I bet I could get it a lot sooner through Amazon and maybe cheaper too.
Response from SpinLife.comOct 17, 2023
Dear Gordon, Thank you for your purchase. Projected Ship Dates are provided based on the most current information provided to SpinLife from the manufacturer. We know the products you order from SpinLife are important to you. Your order shipped earlier than expected and will be delivered to your shortly. We hope you are satisfied with your purchase and we look forward to serving you in the future. Sincerely, SpinLife Customer Service
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Mary W.
Oct 5, 2023
A terrible & expensive purchase for me.
As far as I can tell “white glove delivery” just means it was assembled for me. It was then dropped off at my house with no help or instructions or customization no receipt, no card to tell me where to get hold of them - don’t even know who “they” are - just a general it’s on Gateway East off the ?? Exit - you can’t miss it. We took the plastic off. No questions were answered, he just looked at a couple of things we asked about and said “it looks like they are adjustable”. He had no tools, and didn’t know much about the controller except it is probably set to whatever is normal at the factory. I have tried for several weeks now and I HATE this chair!! I have been in a chair for 25 years but cannot get this one to respond by doing anything but running me into door frames, cabinets, walls, and generally jerking me around. It near impossible to get it in my ramp van and I have crashed every time trying to get down out of the ramp van. I don’t even know how to complete the Warranty Card because I don’t know who to say I bought it from. Any suggestions? I didn’t have $4000 to throw away!
Response from SpinLife.comOct 17, 2023
Dear Mary, Customer satisfaction is very important to us and we are very sorry to hear of your delivery experience. We have arranged for a field service technician to return to your home to reprogram your power wheelchair for you. You are a valued customer and it is our hope that we can assist you with your future mobility needs. Sincerely, SpinLife Customer Service
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Dennis
Oct 1, 2023
order on 08 30 2023 it is 10 01 2023 I…
order on 08 30 2023 it is 10 01 2023 I have not received my chair. told it would be shipped with in three days.
Response from SpinLife.comOct 4, 2023
Dear Dennis, We are sorry the Jazzy shipped later than expected. Your White Glove delivery has been scheduled. We hope you are satisfied with your purchase and we look forward to serving you in the future. Sincerely, SpinLife Customer Service
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Charles S.
Sep 8, 2023
you did nothing for me ! no help at all
you never sent any one to check the problem I ended up contacting another company and drove 45 miles to have them fix the problem for $40.00 dollars. I paid you $269.23 with my credit card for nothing!!!
Response from SpinLife.comSep 11, 2023
Dear Charles, We try our very best to provide repair service to as many products as possible. I am sorry we were not able to service the power wheelchair that you have due to the specialize seating. The service request that you submitted was canceled and you were refunded the full amount that you paid. Sincerely, SpinLife Customer Service
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