George
Battery trouble
3 th set of batteries in a year
Response from SpinLife.comMar 6, 2020
George - thank you for your recent battery purchase! Please call us at 1-800-850-0335 if you need additional support.

We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
SpinLife.com (spinlife.com) has 1,230 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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George
3 th set of batteries in a year
Response from SpinLife.comMar 6, 2020
George - thank you for your recent battery purchase! Please call us at 1-800-850-0335 if you need additional support.
customer
Even though the CS rep said that he knew the type of unit I had, we still had to make some adjustments to the part I ordered. I also could not use the joystick knob ($11.xx) because it didn’t fit (too small).
Response from SpinLife.comMar 9, 2020
Customer - We are sorry to hear that the part ordered does not work for you . Our CS rep would have order you the part based on the product serial number you provided during the call. Please call us at 800-850-0335 if there remains unsolved service work required to get you up and running.
miriam
The hospital bed arrived in November 2019 without the bedrails. After many phone calls, in February 2020, the bedrails where installed. Then the company sent a box of new bedrails to be installed with a new technician, that has yet to call me. I have a box with new bedrails waiting for someone to pick them up and take it back to the company. A big mess.
Response from SpinLife.comMar 13, 2020
Miriam - We are sorry for the experienced you encountered with our miscommunication while attempting to deliver the missing bedrails for your bed. We understand that the your bedrails have been installed and our Customer Service Manager has left messages with instructions on what to do with the duplicate bedrails. Please call us at 800-850-0335 if you require additional service.
Dakota P.
Both wheelchairs purchased had broken plastic pieces: one was a broken plastic on the arm of the wheelchair where it lifts up or locks into place; the second had broken plastic pieces on the foot peddles. Due to illness, I did not get the boxes opened immediately on receipt. It appeared to be from the shipping process.
Response from SpinLife.comMar 6, 2020
Dakota - We are sorry that you are not 100% satisfied with your purchased. While we do have return policies, we would have been willing to work with you on solving these problems if you would have contacted us upon receipt and initial use. We hope that you enjoy the features of your chairs and looking forward to fulfilling your purchases in the future!
Roxanne
Wished I could have tried this chair before buying it. Still trying to get used to it. Not as plush then I thought. Negotiate has much room in the chair for my likings. Not as comfortable then I would like.
Response from SpinLife.comMar 6, 2020
Roxanne - We are sorry that you are not 100% satisfied with your purchased. While we do have return policies, we would have been willing to work with you on solving these problems if you would have contacted us upon receipt and initial use. We hope that you enjoy the features of your chairs and looking forward to fulfilling your purchases in the future!
Peter K.
Most things went well. The bed and mattress and one set of sheets were delivered on the date of delivery earlier than I expected. There we two problems: !) I ordered two sets of sheets and only one was delivered. I found out a couple of weeks later that the white sheets were on back order. The decision then was to deliver an ivory set. I still have not received the sheets. 2) In reviewing the manual sent with the bed it indicated that the locking casters should be installed on the diagonal on in the front of the bed and the second at the rear. The installer did not make me aware of this. They were installed on the foot of the bed and now the bed moves when my wife goes to use the bed.
Salvatore
I have been waiting for a foot pad for my newly acquired wheelchair it Greg has not responded to me over the last 8 weeks.
Response from SpinLife.comMar 9, 2020
Salvatore - we have talked to Greg and the manufacturer who shipped the wheelchair to you. Our Customer Service Manager will be calling you to work through ways we can fix this issue for you.
John A.
I did not like the material. The sling did not match my wife's need. I wish we could return it.
Response from SpinLife.comFeb 19, 2020
John - I am sorry that the sling does not match your wife's needs. Unfortunately due to hygienic safety and per FDA regulations slings are non-returnable, even if unused.