SpinLife.comReviews of spinlife.com

I am an occupational therapist at a state run hospital in NC. We ordered a tilt in space wheelchair (model VIP 515) from Spinlife. The gas strut that controls the tilt in space feature broke within 3 months. Due to the state system moving slowly by the time we got the wheelchair ordered, approved by management and issued to the patient she used it for less than 3 months when it broke but it had been 6 months and 3 days between order date and our first contact with the company for a repair. That contact was a phone transfer nightmare where the customer service rep Danica transferred me to the "service" department who said they only do service on electric wheelchairs and transferred me back to Danica who replied "I'll be sure to get you to someone who can help you in service". I got transferred again and got the same service person who said the same thing and sent me back to Danica. At this point i got irritated and she said she would have to reach out to the manufacturer. We had to send a video of what it was doing as well as the original order and all documentation only to be told that part only had a 6 month warranty. NO WHERE in the warranty info does it say the gas strut has a 6 month warranty. In fact, it says that only the frame has a limited lifetime warranty and everything else (parts and all labor) is not covered (is gas strut part of the frame?). So they seem to make things up regarding the warranty and reported they have no repair technicians that can install the part although the website says they do. All in all, this is a bad experience and the company seems to only want to make the sale then forget about you. Also, during the ordering process, the physical therapist called the company to inquire about the tilt mechanism/red handle and the rep told her the wrong information! They don't even know their own products. Our hospital will not ever be ordering this company ever again due to their inferior customer service and products.

I am a returning customer, but NO more. Order placed 03/26/2024 (and paid in full). 3 to 5 shipping days ? Order arrived 04/15/2024. $415.50 + $89.25 increase from previous identical purchased item. I am unsubscribing and cancelling future catalogs and telling friends of this treatment. Inexcusable, unprofessional and shameful.

the bed is the wrong bed and the air mattress keeps blowing out can not sleep on it.

Do not buy from them. I bought a pride, go-go elite LI. Within six months the transaction went out on it. We notified them. They sent us out another trans axle but told my son that we had to put it in. Which I tried doing but apparently somethings not quite right. So I contacted them back and they said oh well we don’t give information on how to help you. You shouldn’t be installing it yourself. It’s gonna cost you $250 for us to come out and put it in for you. I will never recommend or buy another scooter from spin life. Buyer caution beware. Other times this is my third time that I’ve had a go-go scooter, And the other times they’ve sent a service technician out repaired it and that was it. But that was through other companies not spin life. Again if you’re thinking of buying from spin life wire, beware

Not a good quality product. I will return it and it will cost me $50. Waste of money.

Why send a review when I haven't received the product or even a delivery day? Also, you send emails saying go ahead and finalize your purchase and we have a special incentive, but when you ask what it is they say you only get one discount. Kinda bait and switch.

Congratulations, you can boast the slowest shipping times on planet earth. Paid for item and it took more than 8 days before it shipped, in the meantime my brother in law is still using his old, rickety wheelchair with a broken handle. I spoke with a representative there who ended up being no help at all. I will most likely buy from one of your competitors next time I need something. Thanks

The sales representative was responsive with answering questions but things fell apart soon after. I paid $495 for white glove delivery. The delivery experience was less than seamless. There was a delay with shipping the mattress that gets delivered separately, however, no one at Spinlife bothered to inform us. To make matters worse, they allowed the delivery of the bed frame to be scheduled despite not having the mattress. Once the delivery person was at the house and the company's big mistake was discovered, they did offer to set back up the existing bed but there was an issue with doing that. We pivoted and my mom slept in a different bed in the guest room. Most people wouldn't think that's a big deal but the change in space is very disruptive for a person with dementia. It took another several days for the mattress to be delivered and for the technician to come back out. Meanwhile my mother's disoriented state worsened. After waiting another week for the SpinLife representative to contact me with an apology, I reached out to him to express dissatisfaction with the white glove delivery experience. He said someone from customer service would reach out to me. I waited but had to send another message to inquire when customer service would reach out. That person called with excuses and made no attempts at resolving the issue that I paid $495 for "white glove" service which they failed to meet.