SpinLife.comWe are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
SpinLife.com (spinlife.com) has 1,230 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 51 reviews with 2 stars · Clear filters
J. C. J.
I placed order a week ago and hasn't shipped yet
Response from SpinLife.comMar 3, 2023
Dear James, We do apologize for the delay in shipping your item to you. This delay is due to the global supply chain issues that some of our manufactures are encountering. You are a valued customer and we do appreciate your business. Sincerely, SpinLife Customer Service
Robert Van M.
Shipping and delivery times are terrible. found items i was looking for.
Response from SpinLife.comFeb 16, 2023
Dear Robert, We order directly from our vendor partners. Each product or part that we sell will have different lead times based upon our manufacturers stock availability. The vast majority of our orders ship on time and we partner very closely with our suppliers on all orders that are running late. We hope you are satisfied with your purchase and we look forward to serving you in the future. Sincerely, SpinLife Customer Service
Richard R.
Have received no order confirmation or status update in almost a week since placing the order
Response from SpinLife.comDec 19, 2022
Dear Richard, We sincerely apologize that you you have not received our order confirmation and shipment confirmation emails. We have been having issues with email sent to yahoo.com addresses. Your order has shipped and is on it's way to you. It is our hope that we can assist you with your future mobility needs. Sincerely, SpinLife Customer Service
John C.
where is my parts< took my payment, no date for shipment. I'm disabled and sleep in my chaie. cannot raise my foot rest and because my legs need to be elvates. please put on some speed
Response from SpinLife.comNov 22, 2022
Dear Mr. Collise, Thank you for your recent purchase. Your order shipped on November 21st, three days earlier than the estimated ship date. The tracking information has already been emailed to you. We will follow up with you to be sure you received the tracking information Sincerely, SpinLife Customer Service
Judi K.
Called for a quote. Was promised a call back when you got the quote but never got called back. Also the tires I ordered did not arrive when they said they would. The shipping date was pushed back to Nov 21. Not good.
Response from SpinLife.comOct 19, 2022
Dear Judi, We are very sorry that your order for tires is delayed. Many of our manufacturers have been impacted by the global supply chain issues. The vast majority of our orders ship on time and we partner very closely with our suppliers on all orders running late. The side guards that you requested a quote for are no longer offered by Sunrise Medical. We can certainly assist you in finding an alternative if you provide us with information on ones that you purchased previously. Sincerely, SpinLife Customer Service
Ed
Easy to submit order but only to find out that it is currently unavailable. If you don't have it, say so!
Response from SpinLife.comSep 19, 2022
Dear Ed, We are very sorry that there is a delay in shipping your item to you. Many of our manufacturers have been impacted by the global supply chain issues. The vast majority of our orders ship on time and we partner very closely with our suppliers on all orders running late. We hope you are satisfied with your purchase and we look forward to serving you in the future. Sincerely, SpinLife Customer Service
Gary Y.
The reason for the low rating is I ordered a product that was supposedly in stock and before the day was over I got an email with a shipping date 57 days in the future. I have no idea how good your service is or how good a product you have. All I know is your question has ridiculous timing.
Response from SpinLife.comAug 26, 2022
Dear Gary, We are sorry to hear that the item your purchased has an extended lead time which is posted on the product page on our website. Many of our manufacturers have been impacted by the global supply chain issues. The vast majority of our orders ship on time and we partner very closely with our suppliers on all orders running late. You are a valued customer and we thank you for your order Sincerely, SpinLife Customer Service
John S.
Shipping date keeps getting moved back farther and farther. You act like this is not important, but it is as my old cushion is breaking down and now I starting to develop a pressure sore. This is due to no new cushion on the original date. I was not talking about the ROHO Cushion, I was talking about the Jay-2 Deep Contour Cushion order in the end of May 2022. 1st delivery date 6/30/2022 2nd date 7/28/2022 3rd date supposedly 8/30/2022???? Next time make sure you get the right order!
Response from SpinLife.comAug 10, 2022
Dear John, Thank you for your purchase of the Roho cushion. Roho received inventory on this item sooner than expected and your order shipped within a few days of ordering. You are a valued customer and it is our hope that you will consider SpinLife for your future mobility needs. Sincerely, SpinLife Customer Service
