SpinLife.comReviews of spinlife.com

I purchased the scooter over the phone and paid 2000 plus dollars. Overall service was okay but my main complaint is while trying to sell me the scooter I was given false information on who the shippers would be. I was told it would be shipped buy a reputable company like FedEx freight. But unfortunately r&l carriers got my package and it was a nightmare. I've had past experiences with r&l Carriers and would never have purchased the scooter if I would have been told it was them delivering it. I notified spinlife and they told me that there's nothing they can do about it. It was a pure nightmare but I did receive my scooter even though it took forever and numerous phone calls to both spin life and r&l Carriers. You need to stop being so cheap and ship it first class to satisfy your customers, now I know why it's his free shipping. Customer beware and don't believe everything they tell you cuz they're going to say whatever it takes to get your money and then you're stuck. Overall they were okay but I wouldn't recommend. I probably would have received it quicker by carrier pigeon!

They wouldn’t give me the 10% discount as advertised on the opening screen “SAVE 10”.

I was told that information would be sent to me via email within 24 hours, this never happened. I called the company on day 2 to confirm the order and add additional parts. The representative said he would call me back in 2 hours with information on new pricing, this did not happen either. I called the company after 4 hours and spoke to representative to finish with my order.

i was frustrated with trying to line up the seat with the hole to put the pin in. i also find the bas is more than 25 lbs which i thought it woud be and still can't lift it into my car---the rest was easy to assemble and the battery is easy to place and charge

Cannot track package for delivery

Update: Someone from spinlife reached out to me in a timely matter and sorted everything out. Thank you. Earlier this year my mother bought me an expensive Jazzy Air 2 wheelchair. I have MS and the chair was supposed to help give me more independence and security. There were problems from the very start. The chair was listed as in stock and ready to ship, yet that was a lie and it took months to even get it. Not to mention all the phone calls and emails about it. When I finally got it, it beeped like crazy every time I turned it on. I'd have to stop, raise it a bit, lower it, turn it off, then back on. We called and were told it's normal (!!). After weeks of being annoyed and distracted by this, we called again and insisted someone come look at it. He said it was a an issue with a sensor and fixed it. Not long after the return window closed, I was on my way into the bathroom. I stopped the chair in the hall as usual. I got up and the button hadn't pressed so when I was standing and went to make sure the chair was as low as it goes so I could get back in easily when I came out of the bathroom, I pushed "up" to lower it and it went forward into the back of my weak legs and over my left foot! I couldn't pull my foot out and had to back over it! At which point my legs gave out and I reached behind me to grab the arm of the chair, but only reached the flimsy joystick area which bend down and gave zero support! I then fell onto the floor. I had to have paramedics come and left me off the floor and take me to the hospital. It was hours of lying there in triage before getting to a room and having xaprays of my legs and foot. Luckily nothing was broken but it destroyed my legs to the point I can no longer get into the bathroom or even shower! I am in a hospital bed in my living room 24/7, I have to use a walker to take a couple steps to a bedside commode and shower using a pan of water from my bed! What annoys me the most is the fact that the controls aren't even accurate! Anyone who has played video games of any kind knows that FORWARD on a joystick is also used for UP and BACKWARD is for DOWN. If I had pressed DOWN to lower the chair, it would have accidentally went BACKWARD and NOT forward against my legs and over my foot!! You press the joystick on any other control forward to go up a ladder! You don't press forward to go DOWN! Also, if you use a scooter in a store, if you stand up from it, the scooter stops working! It's a safety feature! This chair keeps going when you're out of it and that is NOT safe! The joystick is already too easy to bump as it is, but dangerous when there's no safety feature. So now I'm stuck with a chair that cost thousands of dollars (because I'm not losing more money by paying a return and restocking fee!) and I could have used the money to get a ramp so I could leave my house in a manual chair. I was supposed to feel safer with this chair and be able to move around on my own. Now I'm confined to a bed and have to have my mother (in her 70s) here at all times to help me to the commode! I'm now a prisoner in my bed and terrified of the wheelchair and won't even look at it because of the damage it did to my legs. People need to know about the backwards joystick and the dangers of this chair. I'm traumatized by the thought of it and am stuck with it now!

Placed order, & haven't heard from them since. Hard to honestly rate them at this time. Don't like the fact that you have to pay for a service contract to get them to do warranty repairs.

When I ordered parts back in OCTOBER 2022 that i haven't got "yet" and ordered more parts in FEBRUARY I haven't got them ether BUT when some one ordered a new scooter E 36 they have that in two weeks MAYBE that was what the company was THE plan all a long so when this new E36 break down PLAN on buying new one as well it seems that you can't get the parts you need SO WHEN YOU ORDER A NEW E36 SCOOTER YOU GET 5 STARS BUT GETTING PARTS FOR THE ONE YOU HAVE AND IT TAKING A LONG LONG TIME YOU GET 1 STAR