SpinLife.comReviews of spinlife.com

Shipment arrived today with the main bed box torn badly at the bottom of box. I’m afraid to open it. I took pictures , what do you recommend I should do ? Michael Makara mdl# mdr107003e

SPINLIFE APPEARS TO BE A LESS THAN CANDID COMPANY. IN MY EXPERIENCE THEY JUST LIE ABOUT SHIPPING AND CANCELLING A SALE. ATTEMPTED TO CANCEL AN ORDER THE DAY I ORDERED. SPINLIFE SAID THEY WOULD TELL THE MANUFACTURER TO CANCEL. REPEATED INQUIRIES PROVIDED THE SAME RESPONSE. THEY WOULD LET ME KNOW AS SOON AS THE MANUFACTURER CANCELLED. ON JANUARY 12, 2026 I WAS TOLD IT WAS TOO LATE TO CANCEL BECAUSE THE UNIT ALREADY SHIPPED. THEY PROVIDED A FEDEX TRACKING # THAT INDICATED IT WOULD ARRIVE ON JANUARY 14. IT DID NOT. THEY ARE PAID IN FULL BUT IGNORING MY INQUIRIES. STAY AWAY FROM THIS LESS THAN CANDID COMPANY.

SHIPPING DATE UNACCEPTABLE.

On November 13th I ordered a chair for my dad who has Alzheimer's and Cancer. 8 Business days later it had not shipped. I called SpinLife. They said they needed someone to deliver it. That Pittsburgh is a smaller and difficult location. I offered to find a delivery company. SpinLife said give them one more chance. They found a delivery company and said my order was a priority. The chair made it to Pittsburgh. Then it was shipped to OHIO. And delivered to a company in OHIO. Now it’s on a showroom? Perhaps sold to someone else. At this point would that constitute theft? I guess that is for a Lawyer to decide. I need a resolution for this fast. Dec 7th 25

I’d give this horrible company a zero if I could. I ordered a manual wheelchair online and was promised up and down the chair would need to be signed for. Wheelchair never showed up and I was charged the full amount regardless. I was told the wheelchair was delivered and that nobody told me it would need to be signed for. I was told they regularly leave 4k dollar wheelchairs sitting on the curb. $3600 later I have no wheelchair and am being told there’s nothing they can do. Jeff the sales representative and Carla the manager are two of the most disgusting and dishonest people I’ve ever delt with. I’ve been permanently disabled since birth and have ordered many wheelchairs over the past 20 years through Numotion who is affiliated with Spinlife. Both companies have now lost my business and I would recommend to anyone needing to purchase a wheelchair or any other type of disabled assistance to stay away from this terrible company. They are absolutely horrible in every way. They clearly don’t give a crap about their customers. They only care about the bottom line. Satisfied customers be damned.

Don't trust Spinlife to own up to their own mistakes. I unfortunately purchased a wheelchair from Spinlife after much back and forth with Trenton, one of their "Specialists". For those who don't know, NuMotion and Spinlife are basically the same company. So my NuMotion ATP said, "tell the "Specialist" at Spinlife the serial number on your current chair and to base the measurements of the new chair off it." That's what I did, and Trenton gave me a quote. I ordered the chair. When the chair came, it didn't have the back on it, probably because it was not standard, but a ROHO back for extra support. The chair also had a flat tube because the rim didn't have any protective strip that is normally inside. So obviously, I wasn't able to get into the chair to see that they made it too small in width. I tried contacting Trenton for over a month about the wheel and the back posts that were wrong, and some minor things, not knowing that they made the chair too small. He stopped responding to my emails and didn't return phone calls, which I thought was weird, but he always seemed out of sorts and must be busy. (I found out later he either quit or was fired, and that's why there was no response). By the time I got an ATP to come out to help assemble the back onto the chair and get fitted, another month had gone by. We found out right away in my first transfer to the new chair with the new back on it that it was too small, and confirmed when he compared measurements to my old chair. Disappointed, I called Spinlife the next day, on the 7th, to let them know of their error on the quote and that the wheelchair did not fit. They said they informed a manager and that I would get a call back. There was no callback for two days, so I called again on the 10th, same response, "we will have a manager call you." No response again. I called on the 13th and was told that this time, other managers will be notified. I finally got a callback on the 14th that I missed, where a manager named Carla left her phone number and extension. I called back the next day to Carla's phone and no answer, so I left a message. I let 4 days go by, and no call back. I called today, the 19th, and got Carla on the line. After explaining the situation, she stated there was nothing that they could do for me. That 3 months was too long of a period to return the wheelchair, even though it wasn't shipped to me until the end of August. I told her I couldn't have known sooner because the first time I sat in the chair was on the 6th of this month. That their quote, based on the serial number of my old chair, was incorrect. She stated it was my fault for not making sure the measurements were correct. How? I don't have access to the database you look up serial numbers and individual chair details & measurements when they are built. I am also not capable of doing the measurements well myself because of my disability. I'm sharing this story with you so that you won't let Spinlife's mistakes affect you as deeply as they have affected my life. What do I do with a $6k wheelchair that doesn't fit? I will most likely donate it and make my current chair work as best I can for a while. It is extremely disappointing when a company that has made it its business to improve the lives of disabled customers acts so irresponsibly when in the wrong.

This company is beyond horrible look for another mobility company don’t use this one their customer service is bad and they have fees for getting a return label as well as restocking fees that exceed 200 dollars regardless of who’s fault for return.

I received the chair in January 2025 and 8 months later I had to get tech to come out. Now it's been 2 months without my chair. I feel like I'm in hell since I need chair to get around. Tech ordered parts about 4 weeks ago UT still hasn't received them. Spinlife is a terrible company and do not care about handicapped people. My chair after 8 months use needs two front suspension shocks new armrest and two new motors for wheels. They should have gave .e a replacement or a temp chair til repairs are done. What a crappy company.