We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
SpinLife.com (spinlife.com) has 1,230 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Website
spinlife.com
Category
Physical Aids
Location
Columbus, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Unsupported and Unprofessional customer service team
I placed an order for new scooter with my Spin life is one of the big disappointment. The way it’s handles issues the agent was under trained and very unprofessional not just once basically all different person i was speaking to during the whole process until the ordered finally delivered to my house. The delayed shipment and was understandable however during the time of the Spin life support team it provided zero helped for just being a very simple task they weren’t much willing to stepped in to follow up and unable to resolve the concern. This is my first time doing business with Spin life and it is also my last time.
Response from SpinLife.comJun 11, 2020
Thank you for your recent purchase! We are sorry to hear about your experience with the Spinlife Customer Service team. We strive to provide our customers with a great experience, and we apologize that we fell short of our expectations. Please feel free to contact our Customer Service Manager at 1-800-850-0335 if your require additional assistance.
JO
John
Terrible customer service
Terrible customer service. Will not buy from this company again.
Response from SpinLife.comJun 11, 2020
John - Thank you for your recent purchase! We appreciate your feedback and we are sorry to hear that you had a less than favorable experience regarding our return policy. Please contact our Customer Service Manager at 1-800-850-0335 if you would like further assistance with your order.
TA
Tammy
My order took way too long to arrive…
My order took way too long to arrive when I paid in full at the time I ordered.
Response from SpinLife.comJun 11, 2020
Tammy - Thank you for your purchase and thank you for your feedback. Per our shipping records, your Spinlife order shipped within the posted lead-times from Arizona on 5/28/20 and the item delivered to you on 6/2/20. Our goal to ship order quickly and efficiently. Please contact 1-800-850-0335 if additional service is needed.
JB
Joni B.
Do not buy from Spinlife.com
Do not buy from Spinlife.com.
The chair was great for less then a week and started not working. Turns out it is a faulty switch that is in the motor. The switch is under warranty. But if I want them to come fix it, it is a 200 bill. Because I didn't by the in home service which is 200 or 250. So see either way they win and make money off of you. You pay for it no matter what. So what do they care if they send you faulty equipment. NEVER BUY FROM THEM! I wish I would of found these reviews before I bought. I will make sure I am warning everywhere I go about this company. 1.5 star out of 5 shows a bad company. People are not happy with them no doubt.
Response from SpinLife.comMay 12, 2020
Joni - I am sorry to hear that your chair requires service and that you elected not to purchase a one year service contract for $65.00. If your equipment was deemed to be faulty out-of-the box, we would either replace or service at our cost, but this issue appears to have occurred 3-4 months after delivery. We are able to service your chair with one of our field service technicians at $199. Please call us at 1-800-850-0335 if you would like to schedule an appointment.
MK
Marion K.
Was not happy with the fact that our…
Was not happy with the fact that our chair was not available as told to us upon ordering. Therefore delay in manufacturing & delivery. Regardless of a small credit, it was Medically necessary to receive delivery sooner.
Response from SpinLife.comMar 19, 2020
Marion - Thank you for your recent purchase! While we disappointed to hear that you are unhappy with the time to deliver, our product specialist clearly described that this was a builder chair that takes 15-30 business days to build and that sometimes they can build faster. Per review of the shipping manifest, this chair was not only built within 30 business days, it was actually delivered to you via white glove delivery within 30 business days.
PE
Pearline
I gave this rating because I was told…
I gave this rating because I was told one price but seem like your company trying to charge me something different!! I was told the chair cost $699 complete but for some reason your company saying that was a down so not true!! I'm having this matter looked into because I refused to be cheated!!
Response from SpinLife.comMar 10, 2020
Pearline - We are sorry to hear that you decided to return the travel scooter, purchased for $699. As per our published return policy, returns are subject to a restocking fee and the cost of return shipping; therefore you would not have received the entire $699 back to your credit card.
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.
Once accepted, the following conditions apply:
This item has a 10% Restocking Fee.
You are responsible for the cost of return shipping and the product must be in the original packaging.
The item must be in NEW CONDITION, UNUSED. Indications of use include, but are not limited to: Cracks, dirt, scratches, dirty tires, wear to seats and armrests, or damage to charging ports. We know it is tempting to take your new scooter for a spin outside immediately, and once you do, it is not returnable.
All accessories and chargers included in the scooter box must be returned. EX. Chargers, key fobs, baskets, additional shrouds. Accessories not included in scooter box, those purchased separately, do not have to be returned as part of a scooter return.
Items canceled after the product has already shipped will be considered a return.
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
Return Process:
Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
ent.
If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.
NI
Nidal
You used to be good
You used to be good. Now you suck
Response from SpinLife.comMar 6, 2020
Nidal - we are sorry that you decided to return the product. We have processed the return and have issued you your refund which should be reflected on your credit card statement within the next couple business days. Please call us at 800-850-0335 if you do not receive.
DW
Debby W.
Three times a tech has been to my home…
Three times a tech has been to my home regarding the chair on my scooter.
He told me nothing could be done.
So, my feet fall asleep and are cramped and my purchase of this scooter has turned on me.
SpinLife won't help with this issue again.
The tech left without fixing the armrests.
I am very disabled and cannot walk.
Yet I'm now dealing with a scooter is hurting me.
Despite I have a THREE year warranty on this scooter.
Response from SpinLife.comMar 9, 2020
Debbie - We are sorry that you are not having a great experience with your new scooter. We are working to solve this issue with you and our Customer Service Manager will be reaching out to you with a solution.
