SpinLife.comReviews of spinlife.com

THIS COMPANY DOES NOT EVEN HAVE A BRICK AND MORTAR BUILDING THAT CONTAIS OR HOLDS THEIR PRODUCT THEY ADVERTISE...THE WEBSIT MENTIONED NOTHING ABOUT A OPRODUCT BEING ON BACKORDER...SORRY AS HELL..A CHINESE WOMAN ANSWERED THE PHONE I COULD NOT UNDERSTAND HER AND ASKED FOR A SUPERVISOR...SHE EVEN QUESTIONED WHY I WANTED TO SPEAK TO A SUPERVISOR...DO NO T ORDER ANY PRODUCT FROM THIS COMPANY YOU HAVE BEEN WARNED..

30-day free trial is a lie. I was charged $274 to return it. We used it for 5 minutes and my mom could not operate it safely. We called the next day to return it and the same company who delivered it came and picked it up (a whole week later). Spin-life deducted the $274 from the refund. FALSE ADVERTISING!

the wheechair was returned. i never got credit on my credit card. i will call my bank.

Terrible company, terrible products. Firstly, the shipping process was a nightmare. When I spend over $2000 on a product, I expect to have it shipped promptly and to always know where it is at and when to expect it. What happened with this place is that they sent me a tracking number but the item didn't ship. A week later, I contacted Spinlife and they said they didn't know any more than I did. They said they would contact the company that actually ships the products and get back to me. They never got back to me. After another week, the item finally shipped and eventually arrived. Immediately upon arrival, it was clear that the power chair (the Ewheels M43) was not heavy-duty enough for me, despite having a supposed weight limit of 300lbs. The chair can barely roll or turn on anything but a completely smooth flat level surface. Even concrete sidewalks are too rough for it to turn on. It also has a bad habit of rolling downhill regardless of where the joystick is pointing. It has nearly rolled me out into traffic more than once. Then, it had a very exciting malfunction where the controller apparently got stuck in the forward position somehow while I wasn't even in the chair and it tried to roll off without me. I am disabled and had a hard time trying to keep this supposedly lightweight chair from crashing into anything while I tried to get it to turn off. As of this writing, it looks like Spinlife is not going to accept the chair for return. So, I've wasted $2000 for nothing. I am disabled and on a fixed income. $2000 is a lot of money for me. This company is terrible.

Still have not received chair. Has been weeks...we should have ordered chair mom wanted...a mew one could have been made and on its way now. Chair shipped to white glive and damaged last week. Now having to wait to have a leg fixed and worried if it will even work when received. Very upsetting!!!!! In mean rime, moms arm still having issue.

We have reached out twice to inform you that we’ve been charge for three instead of two switch kits Elizabeth Hamilton

This young lady was very hard to understand.

Indifferent on their service to those who have purchased multiple products. Do not buy The extended warranty. It is worthless. When you call in for service, I am handicap, a service representative wants you to get down on the floor and take pictures of parts! Hello! I am handicap! Gave the exact item numbers needed,the model of chair and still received the wrong batteries after paying 500+ dollars out-of-pocket. Still waiting for a refund. I’ve had issues with this chair multiple times. They have fixed nothing and constantly put up a barrier between me getting the care I need and allowing for the freedom of life they advertise they advocate for