SpinLife.comReviews of spinlife.com

Been a month and still have another month before it’s even shipped. Hard to give a review when you don’t even have it?!?!?!

Impossible to get a representative. Shipping date pushed out almost a month after purchase which claimed shipping within a week. A fair deal of money sent to them, paid in advance, for them to be unresponsive and sneakily move the delivery date. Horrible experience.

Ordered a EW-M51 and received the chair on 5/5/22. The chair has not worked correctly since it was put together by their "White Glove" service partner. They have given us the run around and refuse to correct the issue or provide a replacement. Serious liability issue and extremely poor service. Update + A rep came out and tried to say the chair's hesitating is normal and they refuse to answer my calls or respond in any way to take this unused chair back for credit Avoid this company.

I ordered a $4,000 Whill Ci for my Dad a few years ago. It did not arrive until my Dad was on his DEATH BED. Mistakenly, I ordered another chair from SPINLIFE. I have no idea why I decided to give them another chance other than their marketing is great. So- whoever is in charge of marketing, congratulations- you’re keeping the Titanic afloat. So, I ordered my mother a chair this time. SPINLIFE lied on two separate occasions. Pretended as if it had already shipped twice. When I finally canceled my order, the representatives laughed at me when I told them how horrible both of my experiences had been. This is the worst company I’ve ever dealt with.

You guys sent me expired battery it didn’t work properly, there is a huge expiration date says 05/22 and I don’t understand why u sent this to me , I will return it in first business day

Zero stars! Lift chair has been sitting in a warehouse in San Antonio for a week, arrived 4/19/2022. Tried calling SpinLife multiple times, call is automated to provide tracking number and contact shipper. Unable to talk to a live person at SpinLife. Shipping site tracking gave delivery date 4/25/2022 After waiting 4/25/2022 site update stated will call for delivery. We waited all day for call or delivery. No one called to arrange for delivery despite site update on 4/25/2022. 4/26/2022 9:17 am, Called shipper, Mainfreight, after waiting for call previous day and was told at that time they don’t deliver to our area. They would have Houston division call. Again, no call received all day as promised. Never had this issue with any online companies! Since unable to reach a live person at SpinLife and lift chair was not going to be delivered, I contacted my credit card company and initiated charge back to get my $1500 so I can buy needed lift chair elsewhere. Should have trusted my gut to do business with a reputable company and not do business with SpinLife. In response to the lame comment made July 26, 2022 from SpinLife made 3 months after the original comment posted April 27, 2022. Attempt to blame the customer for their failure is absurd. The SpinLife Automated system disconnects the customer after trying to enter the order number multiple times over several days. You Can’t choose any options when that happens. Choose any other company other than SpinLife. You will get better customer service AND your order for important, medical necessary equipment.

Bought Spitfire Scout 4 by Drive Medical 4/11/22 received 4/15/22. Put together and noticed gear on steering column missing teeth. Called SpinLife all day Monday, was placed on hold, left call back numbers, and after 3 hrs. spoke to Lisa and was told she "Guaranteed" she would get back to me. She never did.

I would give spinlife zero stars. Bought a Scout scooter. Spinlife advertises up to 15 miles on one charge. I’ve had 3 separate battery packs that I bought and never got over 3 miles. The scout scooter is a piece of jump. Parts fall off when you ride and you don’t even know you have lost them unless someone is walking behind you. Spinlife strung me along for 3 years with recommended fixes over the phone but refused to send out a tech. Now I’ve been stranded twice in the last week because the battery gauge doesn’t work. Now Spinlife says out of warranty. Terrible product and worse company. Read the reviews below. I’m not alone that Spinlife is a horrible company.