SpinLife.comReviews of spinlife.com

Response from SpinLife.comAug 15, 2022

Mr. Hughes, I was able to locate the order you placed about 24 hours ago and our Customer Service department sent you an email with a reply to your question. In addition to email you can reach us at 1-800-850-0335, 7 days a week. You are a valued customer and it is our hope that you will consider SpinLife for your future mobility needs. Sincerely, SpinLife Customer Service

Response from SpinLife.comAug 15, 2022

Terri, We are very sorry that your order shipped later than expected. Many of our manufacturers have been impacted by the global supply chain issues. The vast majority of our orders ship on time and we partner very closely with our suppliers on all orders running late. We hope you are satisfied with your purchase and we look forward to serving you in the future. Sincerely, SpinLife Customer Service

Response from SpinLife.comAug 23, 2022

Dear Bob, I am sorry to hear that you have not received your item. Some of our manufacturers are experiencing shipping delays due to the global supply chain issues. I will look further into your order status and contact you directly with an update. Thank you for your purchase. You are a valued customer and we appreciate your business.

Response from SpinLife.comAug 10, 2022

Dear Margaret, Thank you for your purchase of the transport wheelchair. I am sorry that the item is on an extended back order with the Drive Medical due to the global supply chain issues. This information was listed on the product page on our website. Your order is in the process of being canceled and you will receive a full refund. It is our hope that you will choose SpinLife for your future mobility needs. Sincerely, SpinLife Customer Service.

Response from SpinLife.comJul 27, 2022

Dear John, We are sorry that the shipment of your order is being delayed. These delays are due to the global supply chain issues some of our manufactures are facing. Please provide your SpinLife order number or reach out to our customer care team so that we can review your order for a possible solution. Thank you for your order, we appreciate your business.

Response from SpinLife.comJul 25, 2022

Dear Jay, Thank you for your online purchase of the Jay Basic cushion. We are sorry that you are not completely happy with your purchase experience. The main product page on our website for this item does show that it will ship in 15 to 30 business days.

Response from SpinLife.comJul 25, 2022

Dear John, Thank you for your online purchase. We are sorry that you are not completely happy with your purchase experience. The manufacture did have this item on back, however the order shipped earlier than expected as their inventory was received. We were not aware of the early shipping until we contacted them upon your request to remove the expedited shipping. We are happy to see that your product did arrive within 2 days of shipping