SpinLife.comReviews of spinlife.com

I have tried to get repairs on my Golden recliner since September 30. It is now November 17 and still no repairs. The technician came out on October 15 and said he would order parts. Several emails later - no parts. Finally, on November 14 Spinlife informed me that the parts were no longer under my 5-year warranty, even though it had only been three years and sent me a quote of $375 for the parts. I ordered them, but they still have not been shipped. Seems like I ought to be able to get this thing repaired in less than two months.

It took too many calls to get to the right person. even with the call-back. were not made aware that the service process would take so long to get schedule. When requesting services need to have a clear ideal of what to exspect

I’m writing this review for my Father, age 85, who ordered a very expensive walker from spinlife in July of 2022. They told him upfront it would not be here until Sept. Now Oct 20th, Still no walker. He was told “it’s tied up in customs”. It’s not made in the United States. He would never have ordered this special titanium walker if he knew it wasn’t made here. Your affecting more than just one life here I had back surgery I’m his caretaker I can’t lift his walker doctors appointments are on hold appointments have been canceled come on spin life let’s get it together get my dad his walker! This is ridiculous. His name is Donald F McAfee.

SPINLIFE is a horrible company that just collects your money and does not care about you. They will not lift a finger for you after they have your money. Knowing this company treats older people like the way they treated me, is heartbreaking. I have learned a lot in the last four months I have waited for my scooter. I have had conversations with SPINLIFE, Golden Technologies (the manufacturer), and YRC Shipping (freight shipper) multiple times over this. SPINLIFE is a DROP SHIP company. That means they don't have a store or warehouse with stock. When you place an order with SPINLIFE, they pay and place an order with the manufacturer of the item you bought from them. You then wait for the Manufacturer to send the item, not SPINLIFE. Again, all they do is collect money. That's it. SPINLIFE will not tell you what is back-ordered truthfully. I know this because I spoke to the actual manufacturer, Golden Technologies, of my mobility scooter about 1 month after I spent almost $3,000 with SPINLIFE. Golden Technologies confirmed that ALL scooters from most manufacturers are taking months to deliver because of parts issues overseas. There is nothing on SPINLIFE's site that says mobility scooters are taking months to be made. SPINLIFE is giving short back-order dates that suddenly get a lot longer after you pay them. I guess they worry that they will lose business if they are honest about backorder dates. SPINLIFE are liars. To make matters worse, after 3.5 months, I got a call from SpinLife's shipper, a freight company called YRC Shipping, to make arrangements for delivery. My scooter has arrived in Seattle! The nightmare is over...NOT! There is yet one more huge headache to deal with: The shipper never delivered my scooter. I called asking where my scooter was. They apologized and rescheduled. Then they never showed up. Again. We just called YRC Shipping and they have shipped my scooter BACK to the manufacturer, and it is currently in Chicago with no explanation why. I am in Seattle. My scooter was so close and now it's gone. 😢 This was after I sent an email to SPINLIFE asking why YRC Shipping hasn't called to set up another delivery appointment. SPINLIFE never bothered to lift a finger. All SPINLIFE did was open my account, look and see I have a ship date. SPINLIFE never bothered to find out that my scooter arrived here in my city, in mid-September then was shipped back to the manufacturer for no reason. This was one of the worst experiences I HAVE EVER HAD with a company and I truly feel like SPINLIFE takes advantage of older people on a daily basis. This kind of behavior seems to be just a regular thing with them. I am younger and know what's going on. It was even hard for me to navigate the run-around SPINLIFE gave me. It's very hurtful to know this is how they treat their elderly customers. They know how to smooth-talk you and act caring on the phone. Don't fall for it. They do NOT care about you. They are a drop ship company that will collect your money and then you are on your own. They made a mistake treating me this way.

i asked for Inside Delivery and I have not heard a word back, that is horrible serivice

I oredered 2 tires for my wheelchair in mid-July, I did not receive them until Sept 11. I was tolkd they were on back order, 7 weeks? I bought from you guys before and I received my parts in a couple of days. While waiting my worn out tires developed a flat. I had to use one of my new tubes . Four days later when I got my new tires I must have punctured my new tube, so now I am driving around with a flat tire. I have no choice I have to work. So I ordered a new tube 9/14, hopefully I won't have to wait 7 weeks again. Pissed.

They stated ,item is in stock in listing !!do not buy from this company . Liars and shipping takes over a month to US

16 months I’ve had my Buzzaround LX. 16 months of persistent issues and tech appointments. Thank God I got the extended warranty for service. Two months in my tires started to squeak. Then it was the USB connector then it was trying to fix the squeaky wheels that started to go back and then it was the console on the top of my ride. Now it is a harness that has worn away and it is also my throttle. I am now unable to use my ride because it is stopping and starting at Will. I am now being held hostage by the parts department and golden technologies and getting my ride going again. For the amount of money I spent on this mobility cart, you would think I would get more bang for my buck. $3100 is not good enough for 16 months of freedom And issues. I am in tears right now Writing this because it has given me freedom to get out of the house more without having extraordinary pain. But I feel extremely let down by Golden technologies and Spinlife.