SpidervpnReviews of spidervpn.org

Quick efficient service & a Quality product

Small technical issue with my router VPN service. Opened a ticket with advice on problem and within 15 mins the support staff had updated the router firmware and relief back asking me to login again etc. problem solved. Excellent service.

I’ve been using Spider VPN since 2018 it’s been working exactly as they say and had no problem at all I only had to get in touch with them three times during this period first time when I was first trying to connect the Spider vpn router for the first time and that’s due more to my little knowledge of computing and electronics were I was guided step by step to do so. Second time when we were all hit with pandemic and my renewal was due and about to cancel they were very understanding and very kindly extended my vpn for a couple of months till I sorted my self financially (No one will do that now a days wether it’s pandemic or not) which I was very great full and never got the chance to say thank you to Spider VPN THAN YOU. Third time just now I needed to update the firmware of my router and again there have been very helpful and replying to me within two to three hours despite I was sending my requests at early hours of the morning. Forgot to say I’m using my vpn on my mobile phone as well. Thank you Spider VPN keep the good work.

I have been using SpiderVPN for number of years. Speed and reliable is one the best out there. Technical team sorted out a recent problem out. It would be great if there is a live chat so I can get a quick response.

Tech support is great sorted out vpn router after I downloaded wrong firmware tech email me and sorted it out very quickly have been with Spider pro vpn for a few years now really happy with vpn speeds from all over the world thanks great help Thanks

I had a problem with my spider router and contacted support for help, it was arranged for a time to login to my router with a tech from spider vpn and he was amazing, had it all up and running he did something to it and the download and upload speeds are lighting fast a 100% better. i must admit i,ve never had any problems with spider vpn except this issue that was promptly rectified, they have an amazing tech team, i am a very satisfied customer of 6 years and would recommend anyone looking for a very good vpn to try spider vpn you wont be disappointed, i dont normally write reviews but on this occasion credit where credit is due. A+++

They suspended my service 3 months in a row for non payment even though I had paid via PayPal. Each time I was forced to log a ticket and give them the payment id which took days for them to respond to. On the third time I decided to cancel and go to another provider.

I am an existing Spider customer. Last year, 2022, I tried to order an additional router, but no-one responded to my query on your website. I bought a competing product. This year, my wife asked me to get another Spider, and so I have tried to persevere with your extremely poor customer service. I ordered a new router on 14th February 2023, and now more than two weeks later, I don't even have a tracking number for the courier delivery, and you have charged my Paypal account. It has been an incredibly frustrating experience, currently unresolved. Why don't you have a phone number? Extremely inefficient communication from Spider. Totally unresponsive. Yesterday, you wrote in the Spider ticket that I would receive the router today, 2nd March 2023. Now, you are saying that I will get it tomorrow, "hopefully". Emphasis on the word "hopefully". Still, you haven't even provided me with a tracking number, for something that I ordered more than two weeks' ago. How could any customer have faith in your service? You seem to continually plumb new depths.