mike S.
Helpful support staff
Been with Spider VPN for around 8yrs and during this time it's been a very good service, totally reliable. I've got the spider pro router and over the last two weeks it kept dropping connection. Tried flashing the firmware, hard resets, all to no avail. So raised a couple of tickets with support and they've been amazing. Quick to respond once the ticket was picked up and at times literally having an email conversation for two days whilst the problem was diagnosed and corrected for me. I had to manually update the firmware and they talked me through this and ironed out some config at their end. Couldn't ask for more. So why not 5*...the agent(s) I dealt with were amazing, however it did take a couple of days and support tickets before my issue was picked up. Had this been picked up within 24-48 hours it would have definitely been 5*. Definitely recommend if you're looking for a VPN provider.



