Cliff C.
After talking to guys at spider I am no…not a happy bunny
After talking to guys at spider I am no where near to being happy despite previous review ......it would appear that although the router is connected I am still on my isp which is sky I have tried to go to several torrent sites and immediately had a sky message appear to say this site is blocked . It seem s my router doesn’t work at all . I find it partially frustrating to be unable to talk to the tech guys on telephone and only via there website on chat . If it’s not possible to sort out on phone maybe I could get to Washington to exchange the router for another one.
Response from SpidervpnMay 2, 2018
Hi Cliff, Sorry to hear that you have an issue with your router, Please get in touch with our live chat team and they will make sure your problem is fixed. Also, we are now offering home visits to some areas in the UK so we will be sending out an engineer to fix it for you if your problem still persists. Regarding the Phone support, We will be adding phone support team in the coming period to cover that as well. Regards, SpiderVPN Team