spidermindgames.comReviews of spidermindgames.com

I have recently purchased their "The Skirmish" bundle which is a raised platform for playing games on. I looked here 1st to see what they were like and was some what put off making a purchase. I contacted Spidermind Games for their take on the poor reviews. They were honest and said there had been issues with production for many of their dice products and people were naturally upset. There was no issue they said about their level up product. So I used my creditcard (always a safe bet if you're unsure) and placed an order. There was a long time where there was no update from FedEx about the progress of my order (Nothing from the 2nd-10th Jan) but today 16th Jan it has arrived and is what I expected. Comms were good with Spidermind Games (about 24hr turn around, sometimes less) and I was told to expect a delay for oversea (USA-UK). So with that I'd say from my experience they are not as bad as other reviewers might lead you to believe, however like I stated before I have not order dice and many of the complaints seem to be about those.

Untrustworthy I backed the Kickstarter for this company and to be frank it was terrible. Getting my order took two years, then once I got the order 6 of the nine dice purchased wound up looking pretty bad with the other three being what I would consider passible at best. Then after checking around on their site I discovered that because I was a backer of their project I wound up paying $15 dollars more for the same product they now offer. Finally the resolution form that they set up is tedious to fill out requiring a different submission for each die in the set that has had issues. I just really cant recommend buying anything from them. At least until they've stopped touting untested technology and actually fixed this debacle.

Had to request a refund as they breached their KS terms in relation to only using money raised to fund the project in question when they freely admitted to using funds on another, failing, project. Was like getting blood from a stone but eventually received the money I was due. Their products are good, which is why this is a 2-star review, but I no longer trust them and so will only purchase through retail. They've really damaged their reputation by behaving in the way they have.

Haven’t received my product, and they don’t seem to have any real intention of fulfilling or refunding me. It’s been close to 2 years and no solution or willingness from spidermind to resolve it.

Backed their Dragon eye dice. The project has been woefully mismanaged since the start, updates are few and very often misleading. Now product is being delivered, the quality is terrible. Dice are misshapen, discoloured, poor quality of resin. This issue is prevalent throughout this product range. Their customer service is rude, dismissive and full of excuses why issues are not their fault. Now expecting customers to wait further after already waiting over 2 years while they sell new products so they can afford to replace the faulty ones. Awful company, avoid at all costs!

I have backed two of the company's kickstarters for the brilliant gamebook series Legendary Kingdoms and I couldn't recommend them enough. I understand there has been some issues with their Dragon-dice campaign that I was considering backing, but I trust that they are doing what they can to sort that out. Kickstarters always involve risk, but I was amazed at the quality of the books when I got them. Not only the writing (an innovative and immersive open world solo RPG with characters that you learn to love) but the paper, the illustrations, the binding, everything. I will definitively back them again.

They used to promptly respond to my queries when I was giving positive feedback but when i got concerned at the lack of responses to all the many many many bad bits of feedback I was seeing, suddenly they ignored me. Terrible company for lack of communication. I’d avoid them

The first thing I kickstarted was the ice trays. I eventually got them, but it took a long time. Months. Long enough that I had forgotten about them until they arrived. Still, I backed another campaign: the dragon eye dice. It is now 3 YEARS later, and the dice have not been delivered, and it appears they have stopped communicating with backers. At this point, I would be absolutely shocked if the dice ever were to show up. I am very disappointed with this company. They had a cool product, and the opportunity to do very well with it. Instead they shattered trust with their backers. I will likely not back any of their future projects.