eli B.
A Unique Product, and Excellent Customer Service
I contacted the company prior to placing an order for their Level Up Digial (tv/monitor mount) gaming table accessory, to verify they had them in stock. They emailed me back within the day, verifying they did have them on-hand. I placed the order, and it was shipped by the next day, as promised. The item came shipped and to my door earlier than expected. The item arrived as expected, with all parts listed. I did run into a slight issue because my tv has an irregular back-shape, but immediately snapped some pictures and emailed the company, who "within the day" responded with the note they were in talks with their product engineer. Within one additional day we had the issue resolved (the fix entailed unscrewing the existing mount screws "x4 in total", flipping the main mount bar around 180 degrees, and using one of the longer set of screws provided to reassemble), then adding spacers to those screws to give the mount an extra .5 inches of distance. An extremely easy work around, that should fix any potential back irregularities for other similar tvs. They were nothing but prompt, polite, and helpful. The product works great, and well worth the time and money!