Spider FarmerReviews of spider-farmer.com

I am writing this review after having a Spider Farmer grow tent for about three months. First, the tent itself, fan, blower and light (SF2000), are great. The hardware is good, but the operating software and the directions to use it are really criminally lacking in detailed instructions, and you have to blindly try to figure out what works or not. Hours of searching on the internet will give you some relief, but these are not from Spider Farmer, and even these references are not totally complete. When the app goes offline there should be a step by step set of instructions to re-pair the phone app instead of finally figuring out that the little unlabeled plus sign in the upper right corner will get you started. I finally ordered a GGS Controller and trying to get it to work was a total failure. ( I think it is defective ) I had to revert to operating things with my phone and had to re-download the app and re-input all my settings, after I had hoped to be able to set and check on things through the internet while on vacation. The service people will e-mail you back, but the total lack of detailed instructions on set up, what goes where, and how to input settings on each screen is a complete failure for a company selling this type of complicated software driven electronics. I cannot state firmly enough how frustrated I am with trying to get things to work the way they should. For example, I ordered an irrigation system that I finally got to work correctly, and had been working correctly for weeks, and went away for a weekend knowing that things would be watered in my absence. When I returned, almost five gallons of water had been dumped into the tent and if it had not been for the bathtub bottom in the tent it would have been more of a disaster than it was. Beware, unless you are wanting to fiddle with the interface a lot to figure out how things work, or are some kind of computer genius you will be confused like me.

i bought a lamp. after one week of use it broke down. i had to wait over a month for replacement. now replacement have same problem. nothing works, i tryed out everything. Spider farmer product destroyed 2 grows already. buy anything else, it will at least work

Schnelle Antwort auf alle Fragen. Bin sehr zufrieden mit dem Service klappt immer sehr gut.

I bought a 6 tier plant stand bundle directly from spider farmers website, thinking I'd got a decent deal. It turns out the bundle is incompatible. The environmental sensor does not, and can not be used with the smart outlet, the s-station included in the bundle. Besides this, the tent is trash. It's a bunch of cheap disparate parts with no thought put into their design. It's a cheap laundry shelf with a custom tent for it, some cheap LEDs and zero air flow control. The clips to secure the lights are held on by zip ties and are sharp enough to cut you. They don't secure the lights well either. Adjusting the shelf is a pain. The tent material doesn't secure to the frame. It just hangs loose when open. The shelf liners don't fit right. They're smaller than the shelves. It smelled like fish when I first opened it. I'll never give this company another dime. Nothing was resolved. They asked me to take a video showing how it is wired. I did. This video was rejected and now they want another. They'll just give you the run around to make you go away.

Abysmal Customer Service and Shipping Gaslighting" I ordered a grow tent directly from Spider Farmer, and FedEx nearly sent it back 300 miles away because the shipping label was unreadable. I reached out to Spider Farmer for help and was completely ignored. I had to call FedEx myself for two straight days to get the label fixed and save my package. When the box arrived, it was severely damaged with holes torn open, letting dirt and dust all over the gear, and one end was completely crushed, leaving the structural frame poles bent. I sent clear photo evidence of the damaged box and the bent poles using the exact WeTransfer app their support team requested. Instead of helping, their customer support team responded with generic template emails that aren't even signed by a real person. They claimed the poles 'aren't bent' without ever downloading or opening the WeTransfer photo links I provided. They only reply once every 24 hours, refuse to answer direct questions, and are actively gaslighting me to avoid taking responsibility for shipping damage. Avoid buying direct if you expect any actual human customer support." There’s no way to post pics on here so I can’t show the ends of pole that’s bent anyone that can see would notice that’s why I believe ai is responding and not a real live human. No it’s still not resolved as always still wanting more pics and videos I’ve sent more then enuff proof but it’s ok let continue to play games. Stop saying ur Srry when it keeps happening first the clips fans thus is the third time items had unreadable label after it makes it halfway to destination still happening

Used spiderfarmer equipment for over a year now and its been amazing tech along with a nice price. I had a problem with one of my g4500 lights and Spiderfarmer promptly replied to emails and arranged for a replacement free of charge as it wasn's user fault and sadly just a rare defect. I know lots of people with SF gear and no issues in 5years+ so I was unlucky but lucky to have Spiderfarmer to fix the issue right away. Highly recommend from novice to pro 5/5 !

I ordered my spider farmer SF 1000 D instructions are obsolete….. my GGS controller does not work at all. How am I supposed to control the fan?…. I’ve been messaging an email for two days no response. This is not cool for the amount of money you spend and possibly your plants will die. Spider farmer is a great company, but they need to make a more convenient way to communicate with their customers if they mean for their company to grow this should not have happened with the sophisticated advanced equipment that they offer. I would like someone to get back to me directly before I order new equipment. I need the damaged or defected item replaced.

Lynn at Spider Farmer was great to work with. My issue was actually resolved much quicker than expected!