Spider FarmerReviews of spider-farmer.com

Lynn was fantastic from start to finish, was very sceptical about customer service with spider farmer after seeing some reviews, but from what I experienced it couldn’t have been better. Thanks again Lynn

Ich hatte eine sehr gute Erfahrung , schnelle Antwort und super Service. Ich wurde von Lynn betreut und mir wurde sehr freundlich und schnell geantwortet.

Quiero agradecer públicamente el excelente servicio recibido por parte de Spider Farmer. La calidad de sus productos es excepcional, pero lo que más destaca es su gestión: rápida, eficaz y de 10. Mención especial para Lynn, quien me brindó una atención impecable y agilizó todos los trámites con mucha profesionalidad. Da gusto tratar con empresas así. I want to publicly thank Spider Farmer for the excellent service provided. The quality of their products is exceptional, but what stands out the most is their management: fast, efficient, and top-tier. Special mention to Lynn, who provided impeccable support and handled everything very professionally and quickly. It is a pleasure to deal with companies like this.

What a clown show. Apparently they have a reputation for quality equipment, but Spider Farmer doesn't have any clear instructions on how to assemble their product and that's not all. 1. Spider Farmer doesn't have one single video that shows how to assemble their product 2. The Spider Farmer instructions I received with my kit show a completely different configuration and different components than the kit that I purchased 3. After spending many days and many hours trying to deciper the instructions and looking online for any help I could find, I finally got my kit assembled and everything appeared to be working correctly, then after simply unplugging and plugging back one of the cords, all systems with the GGS Controller are now offline 4. No one at Spider Farmer will answer the phone, or return a phone call in regards to any Service Issues 5. After nealy 30 emails had went back and forth with Spider Farmer's Service Department, including a video showing them that everything was hooked up correctly, they sent me 2 more sets of instructions, each of them different, and each of them containing connectors/splitters that aren't even included in the kit that they sold me...the components that they require in the instructions aren't even included in the Parts List in the Owner's Manual Spider Farmer has proven themselves to be completely incompetent, not to mention I get the feeling that they don't speak English. I asked them if they spoke English and they refused to answer my question. I highly don't recommend The Spider Farmer Experience.

No the best company to deal with when it comes to replace or fix something they got good customer service but the problem is waiting for the technician to made a decision or to figure out what’s wrong with the product meanwhile you are waiting at your house for them to figure things out for a week so they don’t really care for when you need it they can’t replace $140 item after buying so much shit from them lol and after I did the review they reply here and I got and email from them to like 20 minutes before to let me know that they will replace the item lol but I have to send a pic with a code number so I sent the wrong one so they only answer your email after 24hrs at 7pm so they emailed me today to tell that they will let me know when they send the replacement what a joke this guys are I like their products but duck keeping out with customers service better to buy a new one than dealing with customers service and hope it works Thanks Dani

I got a SF 2000 led, SE 3000 led, 1 dehumidifier, 1 humidifier and all them work perfectly. No complaints. Thanks spider farmer.

I recently purchased a grow tent kit that came with a Spider FarmerG1000 watt light. Eight weeks into flower the light started malfunctioning and was flashing like a strobe light. Their solution was to have me send them an additional $320 and they would ship me a new G 1000 light. The kit and light was purchased approximately five months ago. I was so insulted by their way of fixing the situation. They have no idea of the cost of Hydro, fertilizer and other equipment needed.I asked to just return their light to which they responded that all their lights are in kits and they won’t open one to get me a new light but yet will if I send them $320. I was so insulted by this solution. The second resolution was for them to ship me a new driver from China and mentioned that I would be paying the duty and taxes for this driver to be delivered to my house, they did mention that they would pay the duty and taxes after I send them proof of receipt. Luckily a fellow producer was heard my dilemma and was kind enough to offer me a loan of a grow light to help salvage my grow. The offer today from Spider Farmer Canada I send back the light and they will send me a new light. I’m pretty sure this is what I asked to do in the first place. I am Canadian and wanted to buy Canadian but now realizing that this is more of a China product, I will most definitely not ever buy anything from Spider Farmer Canada. To all those that may read this trust me you don’t want this equipment. There are other products out there that most definitely will outperform and outlast their cheap products and has a customer service department that actually cares about their customers and not about their profits!!

Extremely poor customer service I have an urgent issue which they had replied by email with a generic message advising they understand the urgency but then have not replied I still have not been able to have a conversation and get my issue fixed.