Spider FarmerReviews of spider-farmer.com

We had some issues with our fans, so we contacted customer support. They were extremely helpful, and both fans were replaced under warranty. We haven't had any problems with the rest of our Spider-Farmer equipment. Great equipment and excellent support.

Really happy with my experience with Spider Farmer so far. The products feel very good quality and everything has been working great. I only had one very small hiccup with the light, but customer service was quick to respond and very helpful throughout the process which made it easy to sort out. Postage was also faster than expected, only taking a few days. I also liked that parts of the order arrived separately, which felt a bit more discreet. Overall very happy and would definitely recommend.

Ich hatte einen defekten Controller. Nachdem der Support sich ein paar Bilder und ein Video inklusive Beschreibung des Problems haben zukommen lassen, hat die Technik den Defekt bestätigt und ich habe innerhalb weniger Tage ein Ersatzgerät erhalten. Support und Hilfestellung waren vorbildlich. Ich bleibe weiterhin Kunde von Spider Farmer.

Assistenza clienti sempre gentili e pronti a supportarti e venire incontro alle tue esigenze, prodotto più che buono e confezionato in modo ottimale ed ordine consegnato in tempi previsti. Consigliato

I bought into the spider-farmer-ecosystem after some research and despite some negative publicity on social media. (reddit, etc.) The Sensors, Fans, Lights, Inline fan and Controller are working seamlessly together and the software updates added some additional functionality which I very much appreciate. (hoping for more in the future) After having issues with the 5 in 1 ph-meter I contacted customer service as instructed on their website. Spider Farmer responded fast and replaced my ph-meter within a week without any additional cost on my side. All in all - great experience.

I ordered the spider farmer 4000. It was supposed to have stainless steel clip on hangers enclosed. I ordered it off of Amazon . The only hangers included were the ones you use to raise the light up and down but the clip diameter does not fit the hole in the light..... And the cheap parts inside the included cloth hanger tilted and ripped itself. This has happened twice to me with this company. I shouldn't have bought another one. The lights are great but if you can't hang the dang thing of what value are they? The opening on the light for mounting is oddly shaped and very tiny. I'm never buying from these people again as I have not heard back since I reached out. If they ever get back with me and provide the hangers I will be happy to edit my review. I don't have time for this back and forth nonsense I am a Special Needs Mom. Spider Farmer : DO BETTER EDIT I'm now going back and forth in my email dealing with nonsense sending photos they know very clearly they did not include the hangers it's not the first time they've done this I have spent $4,000 with this company and they will never get another Penny from me . I sent them photos order numbers Etc and Nolan is absolutely useless I am making it my mission to let everyone I know know about the situation including my 1.5 million reach on social media

I had a small issue and the team where great in helping me also where outstanding in fix any issues that I had and replaced a sensor and attachment for my dehumidifier also came with extras thanks (lynn) this is the person I delt with.wod defo recomend

I ordered the updated spider farmer se 3000, I was having problems connecting light to app. Spider farmer customer service helped me with every question and problem I had. They found the problem and offered a solution. Now everything is working as it should. I will be purchases some other products because to me spider farmer is the best!