Spider FarmerReviews of spider-farmer.com

Sent 10w light in a box with no respect for privacy. Had the postie asking if we are growing weed. Not likely with 10w but thanks a-lot SF. Will never buy another thing from you again. This is the second instance of you doing this to me. Was assured it would never happen again. As expected, you are lying snakes.

I am a reseller and also a customer, I have to say that I am very happy with the most of the products, you get what you pay. I have 3 fully equipped tents and so far all good. Customer support has been working flawless with me, no issues at all. Every once in a while equipment brakes, I always got replacement on time and one time there was no units available they contacted me and offered a good alternative. All in all I will keep using and recommending both their products as support.

The customer service is the best

Me ha llegado el pedido mal, compre un kit completo con armario, led, filtro, ventilador y controlador ggs y solo han enviado el controlador ggs en el pedido pone bultos 1 de1. peso 0,983kg n° de pedido 310518 pedido realizado dia 13 de mayo. Donde esta lo que falta? activare la proteccion del comprador de klarna a ver si pueden hacer algo.

I got G5000 last year as my main grow light. As with all their lights, they're rated 50,000 hours. Notice I said "rated"? They won't guarantee it. Because they know so many fail they'd go bankrupt! Loved mine so much, Even have the add on supplement bars. The plants came out wonderful. But, as Murphy's law would have it, thing started flickering couple weeks ago. Slowly got worse. Been trying and trying to get help. Now LEDs are dead and so are my plants, all because they're customer service. I've Honest to god wondered if they have customer service or if it's whoever is closest to the phone, if u feel like answering. Loved the light, hate the way the bus is run. Relative to others they r young company that's only worth 2mill, where as Mars Hydro worth 10mill. You'd think spider farmer would help right away, prove they are a superior company. They're more just a warehouse. They buy generic lights like ones on Alibaba. Then put their logo on and refuse to help, cuz they know nothing, they've never built anything they are a DROP SHIPPER, end of story. They're gonna sink, companies like Viparspectra, rdj bouns are catching up quick!

Great quality products and service. After 6 months of daily use I didn’t notice a single problem with light/ extractor/ tent/ dehumidifier/ controller. Just a small issue with the oscillation of the fan, handled in 2 days by the customer service. They asked for 2 pics and sent me a new one. It’s my first time writing anything online. They asked me to write a good review after solving my issue and to be honest I’m quite happy to do that. Absolutely recommended

Great service from thisCompany always sorts your problems and fast response 😁

So... I made mistake of adding wrong item to my order,paying and immediately tought i wont be a ble to change it. About hour later I wrote to their customer service explaining situation and they were able to remove wrong item from order and refund me. Thank you SpiderFarmer, most companies would take the money and "made a run for it". Will continue to shop with them, as Im very satisfied with products and customer sevice was really helpfull.