SPELABReviews of spelabautoparts.com

You can not get a hold of anyone to track your order. We have message serval times and get the same response. Spent 2,000 on a delete kit. Order number 126510. It’s ridiculous. Spend that kind of money and can’t talk to someone but a automated message system what a joke

I cannot get ahold of anyone. I ordered a turbo back exhaust and all I got sent was a tip and now I can’t get any customer service to respond Order#123869 Email has been sent with pictures Thank you for responding, I couldn’t get a response from the service team. I will delete this after reply

Great kit, fast shipping and easy installation. Sent an email and they responded in a couple of hours completely resolving my issue.

I contacted them three times. Two through their website and the last time via email. I needed a recommendation on what electric cutout kit to buy based on their experience and sales history on S197 Mustang's. Wanted to make sure I got it correct to ensure not having to return it and going through the hastle associated with getting the wrong kit. Anyway I finally received a response and it was chocked full of helpful information. Here is their response verbatim SPELAB Tue, Nov 26, 9:16 PM (8 hours ago) You just need to buy it in the size you need. I don't believe my request for help was unreasonable at all. Needless to say I will NOT be buying from them. I will move on to another company that will help me. Perhaps your experience with them might be different than mine...GOOD LUCK.

The product i purchased is installed and functioning no thanks to SPELAB customer support. SPELAB customer support doesn’t address any of my questions or provide the assistance I need. DO NOT expect to receive any customer support from SPELAB's customer service. Customers purchasing technical products should have access to high-quality support, and the lack of a direct customer service number for real-time troubleshooting with a knowledgeable representative is incredibly frustrating. Instead, customers are limited to receiving an email response once every 24 hours, which feels insufficient and unhelpful. Due to this experience, I will not be making any further purchases from SPELAB. Seems like another cheap china company.

I had a problem with one of my plates not sealing up and blowing out gaskets. Found out the plate was warped a little bit. I Emailed them and they sent me a whole new kit next day for free no questions asked other than they wanted pictures. Awesome experience

Ordered EGR/Valve delete for 5th gen Cummins. The fitment of the collar for the coolant line was wrong (it would fit 4th gen). I understand these things happen. What brings me to this review is the support. Horrible. No phone number. I’ve sent two emails over 48 hours with no response. Only correspondence has been through chat on their site and their response was for me to send photos of the entire kit laid out so that they could find out which department made the mistake… Which does exactly nothing on my end to fix the problem. Very bad support after the sale. Will not buy from them again. *Update After Their Response They responded to my review and said they don’t have my emails, that I should check to make sure they went to the right place. - I filled out the “contact us” form on their site more than once. So I know I didn’t send it to the wrong place. I have sent 16 (I went back and counted) messages on the chat on the site and finally got a reply by them telling me I purchased the wrong product - they then sent me a screenshot of something I didn’t buy. I bought “SPELAB for 13-24 Dodge Ram 6.7L Cummins Diesel EGR Plate Cooler & Throttle Valve Delete Kit” - my truck is 2021 Pressing the blame on the client, on a review platform, rather than addressing the problem. Again, bad customer service. I’m pissed.

Great company. Had a small problem and they got right back to me with a solution. 5 stars