Ché
Paid for the “worry free delivery” it’s…
edited** they refunded me and made me whole again. so i am fixing my rating from 1 to 5 stars....Paid for the “worry free delivery” it’s been 17 days since placing the order and I just received an email showing they delivered to the wrong house and are telling me this is what the shipper sent them. If they read the first email again explaining that they did not deliver to the right house we could have a better conversation. But now I’m asking for a refund cuz it’s been way too long.
Response from SPELABApr 30, 2026
Dear Customer, Thank you so much for updating your review and adjusting your rating to 5 stars! We truly apologize again for the delayed shipment, wrong delivery address, and the frustrating communication you experienced at the beginning. We’re very glad our team was able to process your refund promptly and make things right for you. We really appreciate your understanding and fairness. We will keep improving our shipping arrangement and customer service to avoid similar issues in the future. Thank you again for your trust and support! Best Regards, Scarlett spelabautopart Customer Support [email protected]