Speedway MotorsReviews of speedwaymotors.com

This company is not recommended! I wanted to place an order but neither with a valid (!!) credit card nor Paypal would be accepted by me as a first-time customer. After 20 minutes on the phone with an absolute sleeping pill, I wrote an email with the order and my contact details - 24 hours later - then an email saying that I now had to transfer the money via bank transfer, but also which country the order had to be sent to... it's pointless, they can't read!! Fortunately there are other companies!!

Communication with the company is extremely difficult. The sales reps all work from their homes and seem to work when they want. The "manager" is unavailable always. I have left messages, texts, voicemails, emails and the same thing happens. Crickets. So, if you actually expect parts delivered accurately and then if/when they fail, someone to help out, you might want to try some other place. Speedway is not for you.

I made a truly dumb mistake, and was postitively stunned by the how the Speedway Motors Customer Experience agents handled it. They had every reason to ignore me, but instead were over-the-top understanding and helpful. This email thread will explain things: Me, 04/12/24: I recently bought a Speedway gift card as a gift for a friend who buys most of his gas at one of your gas stations. When he tried, he was informed that they did not take the card! I would like to know why. If this is really true, I would like the card refunded. SM, 04/12/24: Thank you for your inquiry with Speedway Motors. ...I'm happy to help. I do apologize for any confusion. Speedway Motors is a speedshop that specializes in car parts for Hot Rods, Muscle Cars, and Racing vehicles. We are in no way affiliated with the Speedway Gas stations. You would be able to use that gift card online at SpeedwayMotors.com or over the phone by calling us at... Me, 04/13/24: (name), thank you for your response. Unfortunately, I have absolutely no use for the card. Is there some way of returning it? The card is unused, and is unlikely to ever be used. Given the circumstances, I don't mind taking a loss on the return. The card is a $150 gift card, and if I can return it for a $100 refund that would be satisfactory. SM, 04/13/24: Thank you... My name is (name): I am the Web Specialist on staff today. I am terribly sorry for the issues regarding your part. This is not how we want to be reflected. I am going to send this over to our customer support team to assist with. Please allow them a few business days to get back to you. ...Please let me know if I can help you out with anything else! Me, 04/13/24: (Name), I have rarely experienced such outstanding customer service from a company. The rapid responses from you and from (name) were unexpectedly prompt, friendly, kind, and understanding. Apparently this is the company culture. I'm not happy that I mistook Speedway Motors for the Speedway Gas company. But now I realize that this is on me, and that your company is an innocent bystander... I was raised to appreciate goodness, and to own my mistakes, and not to prey on another's goodwill. Of course I'll be grateful if something can be done with the gift card. But if not, I understand, no problem. It won't diminish my now very positive impression of Speedway Motors. SM, 04/16/24: Hi there, Thank you for reaching out to us. We are very sorry that the gift card was purchased in error and we will go ahead and issue a refund for you order. Again, I apologize for any inconvenience this may have caused, but please let us know if there's anything else we can do to help. I was shocked!! Then: I was trying to figure out how to return the card for the refund. But the next day the refund appeared on my credit card without my having to do anything! Amazing. I caused them problems, took up their time, cost them money on credit card fees, and they are saying things like "I am terribly sorry" and "I apologize for any inconvenience this may have caused you." I don't like typing and avoid giving reviews. But I am appreciative and in awe of Speedway Motors, and wanted to share this experience and the unbelievable courtesy and class they treated me. It's pretty difficult for me to believe that they don't treat their real customers with even more class. As I mentioned above, outstanding customer service appears to be baked in the the company culture. Speedway Motors, thank you!!!!

Started out good.Sharp decline from there. Placed an order, after 3 weeks I inquired as to delivery eta, product hadn't even been considered for delivery yet. Talked to 2 nice associates,but the 3rd couldn't care less that I'd canceled my order, and left a ton of business on the table to buy elsewhere. Lower prices = frustration and empty promises. Lots of other reputable places to buy from.

The wrong part was sent in an obviously opened and retaped box. Customer service is terrible and resulted, after hang up calls, indefinite holds, emails, and chats, in disputing the charge on my credit card. Not one of the half dozen customer service reps could solve the problem of getting the correct part shipped in a timely manner. After hours on the phone, I gave up and ordered the same parts from Summit Racing and received them the next day. My project was delayed for a week and my expense was significant due to Speedway's error and recalcitrant 'service.' Virtually no one answering the phone is capable of making a decision to correct their own error. Never again.

Sorry company they hire pepole that dont work on vehicles lie and ripp you off. Buyer beware dont shop here ever trashy customer service. Youll be sorry !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Being me, I ordered the part I needed then read the reviews. After that I had trepidation. What I experienced was great. My part arrived just as promised at the beginning of their delivery time slot ( May 28 to April ! ). Next day I tried to install & I ordered the wrong part. I called and they could not have been better. I chose to purchase new part and return the incorrect part. I did that yesterday around 4:00 pm. By 5 pm UPS notified me the package was shipped. I will use these guys again.

Wrong part, twice now and they won't accept the return. First was a stretch belt for my 2020 silverado. I tried to put it on with no luck, finally ordered one from napa which went on, the speedway belt was 2" too short. No return accepted. Next was a 25.5 11/16 steering rod, package said 25.5 but the rod measures 22.5, no return because past 60 days.