Speedway MotorsReviews of speedwaymotors.com

The customer service is great. They answer any & all question. Shipping is very fast. Returns are simple.

Found the car at the right price. There were a couple of items that needed attending to on the car and they were handled without question. Very straightforward and easy transaction. Highly recommended.

I made a truly dumb mistake, and was postitively stunned by the how the Speedway Motors Customer Experience agents handled it. They had every reason to ignore me, but instead were over-the-top understanding and helpful. This email thread will explain things: Me, 04/12/24: I recently bought a Speedway gift card as a gift for a friend who buys most of his gas at one of your gas stations. When he tried, he was informed that they did not take the card! I would like to know why. If this is really true, I would like the card refunded. SM, 04/12/24: Thank you for your inquiry with Speedway Motors. ...I'm happy to help. I do apologize for any confusion. Speedway Motors is a speedshop that specializes in car parts for Hot Rods, Muscle Cars, and Racing vehicles. We are in no way affiliated with the Speedway Gas stations. You would be able to use that gift card online at SpeedwayMotors.com or over the phone by calling us at... Me, 04/13/24: (name), thank you for your response. Unfortunately, I have absolutely no use for the card. Is there some way of returning it? The card is unused, and is unlikely to ever be used. Given the circumstances, I don't mind taking a loss on the return. The card is a $150 gift card, and if I can return it for a $100 refund that would be satisfactory. SM, 04/13/24: Thank you... My name is (name): I am the Web Specialist on staff today. I am terribly sorry for the issues regarding your part. This is not how we want to be reflected. I am going to send this over to our customer support team to assist with. Please allow them a few business days to get back to you. ...Please let me know if I can help you out with anything else! Me, 04/13/24: (Name), I have rarely experienced such outstanding customer service from a company. The rapid responses from you and from (name) were unexpectedly prompt, friendly, kind, and understanding. Apparently this is the company culture. I'm not happy that I mistook Speedway Motors for the Speedway Gas company. But now I realize that this is on me, and that your company is an innocent bystander... I was raised to appreciate goodness, and to own my mistakes, and not to prey on another's goodwill. Of course I'll be grateful if something can be done with the gift card. But if not, I understand, no problem. It won't diminish my now very positive impression of Speedway Motors. SM, 04/16/24: Hi there, Thank you for reaching out to us. We are very sorry that the gift card was purchased in error and we will go ahead and issue a refund for you order. Again, I apologize for any inconvenience this may have caused, but please let us know if there's anything else we can do to help. I was shocked!! Then: I was trying to figure out how to return the card for the refund. But the next day the refund appeared on my credit card without my having to do anything! Amazing. I caused them problems, took up their time, cost them money on credit card fees, and they are saying things like "I am terribly sorry" and "I apologize for any inconvenience this may have caused you." I don't like typing and avoid giving reviews. But I am appreciative and in awe of Speedway Motors, and wanted to share this experience and the unbelievable courtesy and class they treated me. It's pretty difficult for me to believe that they don't treat their real customers with even more class. As I mentioned above, outstanding customer service appears to be baked in the the company culture. Speedway Motors, thank you!!!!

Being me, I ordered the part I needed then read the reviews. After that I had trepidation. What I experienced was great. My part arrived just as promised at the beginning of their delivery time slot ( May 28 to April ! ). Next day I tried to install & I ordered the wrong part. I called and they could not have been better. I chose to purchase new part and return the incorrect part. I did that yesterday around 4:00 pm. By 5 pm UPS notified me the package was shipped. I will use these guys again.

I was in the need for a second dependable vehicle. Mr. Mickey Dolan guided me to a dependable vehicle within the price range that I was seeking. He did not try to pressure me into getting a vehicle I really didn't want. He did steer me away from a vehicle that could possibly have cost me more money and probably some future maintenance problems. This was my first time visiting Speedway Motors, and I had a wonderful experience.

I was extremely satisfied with the quality of service and the professionalism from the owner and my salesman Mickey Dolan and how dedicated they were in getting me in a beautiful suv despite my fair credit rating

I just seen bad feedback about this company ,but 2 days ago Anyway I purchased some items from this web site ,I'm really surprised,I don't expect get faster than amazon and also with amazing price much cheaper than any other company,I don't know why people gave them bad feedback honestly amazing company 5 Star I never seen like this

spent hours searching for a heater core for my 62 chevy impala closest could find was a ford smaller heater core for more money finally found one on speedway after looking took 5 mins and exact fit.