SpectrumVoIP Reviews | Read Customer Reviews of spectrumvoip.com

SpectrumVoIPReviews of spectrumvoip.com

4.2104 reviews
Computers & Phones
7600 Windrose Ave, Ste 350, Plano, Texas

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SpectrumVoIP

About SpectrumVoIP

Please note: SpectrumVoIP is not affiliated with Spectrum Mobile, Internet, TV, Residential, Business, or Enterprise.SpectrumVoIP is a family-owned business headquartered in Plano, Texas. Since 2007, we've grown to serve more than 200,000 users nationwide by keeping business communication simple, transparent, and built on trust. That means reliable, high-quality service with no hidden fees and no confusing fine print, so you can focus on what matters most: running your business.Take your business communications to new heights with solutions designed to grow with you. Our cloud-based business phone systems include unlimited calling, business texting, mobile and desktop apps, and an AI receptionist that answers every call, even after hours. Pair your phones with fast, reliable business internet, proactive managed IT services, and AI-powered camera systems for a complete solution that keeps your business connected and protected, all in one place.Every account is backed by US-based support and a dedicated Customer Success team. From your first quote to installation, training, and beyond, our goal is to earn your trust at every step.New to SpectrumVoIP?Sales: 469-592-6114Request a quoteExisting customers:Tech Support: 469-429-2500, option 4Support tickets, chat, and resources: spectrumvoip.com/supportBilling: 469-429-2500, option 2Billing email: [email protected] Success: 469-802-0050Customer Success email: [email protected]

SpectrumVoIP (spectrumvoip.com) has 104 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: spectrumvoip.com
Website: spectrumvoip.com
Category: Computers & Phones
Location: Plano, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SpectrumVoIP reviews

104 approved reviews, newest moderated first

Sri K.
Jul 8, 2026
worst service ...they dont respond for…
worst service ...they dont respond for service disruption they point out to reach other department but no one will responds to emails or calls, but they will send the bill to pay with out proving the service continouly 2-3 months, when ticket is raised it will be closed as resolved with out any action(sindy garcia). avoid this company and the people below "cole allmon", "lmccree", "curtis branum", "Marco Pizana" complete scam
Response from SpectrumVoIPJul 10, 2026
Hi Sri, Thank you for taking the time to share this feedback, and we sincerely apologize for the experience you've described. Service disruptions without timely resolution, unresponsive support across departments, tickets closed without action, and continued billing during outages are not acceptable, and we understand your frustration. Our team will be reaching out to you directly to address this issue and work toward a resolution. We take this seriously and want to make it right.
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Beth S.
Jul 6, 2026
Both Rose and Evan were so helpful in a…
Both Rose and Evan were so helpful in a smooth transition to these awesome new phones! I'm excited to explore all of the possibilities now available!
Response from SpectrumVoIPJul 7, 2026
Beth, thank you! A smooth transition is the goal every time, and we're thrilled Rose and Evan delivered that for you. Your excitement about exploring everything the new system has to offer is exactly what we love to hear. We'll make sure they both get the recognition they deserve. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Vince
Jul 6, 2026
SpectrumVOIP has been great for our…
SpectrumVOIP has been great for our business. Customer service is top notch, tech support is always incredibly helpful with no wait times. Angela was awesome and answered all of our questions about their products. Go with SpectrumVOIP!
Response from SpectrumVoIPJul 7, 2026
Vince, thank you for the glowing feedback and for recommending us! No wait times, helpful support, and all your questions answered -- that's the experience we work hard to deliver every day. We'll make sure Angela hears this as well. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Manish J.
Jul 6, 2026
Awesome services and fastest support.
Excellent Service! Spectrum VoIP has been a fantastic addition to our business. The call quality is clear, and the system is very reliable.A special thanks to Angela for her outstanding support! She made the entire process easy, stress-free, and professional. We highly recommend Spectrum VoIP and Angela's excellent service!
Response from SpectrumVoIPJul 7, 2026
Manish, thank you for the wonderful feedback! Clear call quality, a reliable system, and a smooth, stress-free experience are exactly what we aim to deliver. We're so glad Angela made that a reality for your business, and we'll make sure she sees this. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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BJR
Jul 2, 2026
Very knowledge and willing to help
Mr. Hernandez was very helpful and courteous. What made this experience positive was his pleasant attitude. He sounded very joyful and very willing to help.
Response from SpectrumVoIPJul 6, 2026
Thank you for the kind words! A pleasant, upbeat attitude goes a long way, and we're glad Mr. Hernandez made your experience an enjoyable one. We'll be sure to pass this along to him. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime!
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Cesar D.
Jul 2, 2026
Alexander Berumen was outstanding
Alexander Berumen was outstanding! Very helpful and patient. Knew exactly how to address the issue we were having. Thank you!
Response from SpectrumVoIPJul 6, 2026
Cesar, thank you! Helpful, patient, and knowing exactly how to address the issue -- we're glad Alexander delivered that for you. We'll make sure he sees this. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Axel R.
Jul 2, 2026
Tyrin Nakata was very knowledgeable
Tyrin Nakata was very knowledgeable, helpful, and made the entire experience easy. I really appreciated the excellent customer service.
Response from SpectrumVoIPJul 2, 2026
Axel, thank you for sharing this! Knowledgeable, helpful, and easy to work with -- that's exactly the experience we want every customer to have. We'll make sure Tyrin sees this. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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Tess S.
Jul 2, 2026
Michael is accommodating and was able…
Michael is accommodating and was able to solve the issue
Response from SpectrumVoIPJul 2, 2026
Tess, thank you! We're glad Michael was able to take care of you. We'll pass the kind words along to him. As always, we're just a call away -- reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.
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