Speck ProductsReviews of speckproducts.com

The products are good, but their customer service and policies: not so much. I ordered a phone case during a sale, but hadn’t realized I accidentally ordered my phone’s “max” size of the case, when I have a smaller phone. By the time I received the case around a week later, the sale had ended. I reached out to customer service to ask if I could arrange an exchange to get the smaller case at the sale price (both cases cost & were on sale for the same price), but was told the only option I had was to pay for the return and buy the smaller case at the full price. Next time I’ll just order the case from Amazon.

I placed an order relatively early on a Thursday, and paid the $20 fee for overnight delivery. I was provided a UPS tracking number. Unfortunately UPS never heard of that tracking number. The reason? I missed some unstated overnight deadline, and since overnight for Speck does not include the weekend, I am supposed to be getting my overnight package today, 3 days later. If Speck has an overnight cutoff time they need to (1) let the customer know that and (2) not take the customer's money. Speck refuses to refund the overnight fee.

Two orders. Returned more expensive order. But was refunded lower priced order. Speck didn’t honor the discount. Feel cheated. ** update ** Customer service addressed my concern. Speck has both great product and customer service,

Update: To their credit. SPECK have issued a new case and apologised. This is now what one would expect from customer service. Cases break within a year. First claim not processed so bought a second this lasted less then a year. Two cases down. Warranty sent out wrong case. Stay away!!