Speck ProductsReviews of speckproducts.com

The case broke within a month of use, after being dropped less than three feet from the ground, onto carpet. Can't get customer service to respond and it is a $60 item! No customer service, no support at all. Two stars instead of zero since I ordered the case and let it sit for a few months before I used it.

I just bought a case from Speck Products. I love it. It's perfect. It was easy to order. I highly recommend this company!

Horrible rude customer service there giving me the run around I haven’t received my merchandise and there not even showing any concern that I haven’t! I will never shop here again! Don’t waste yall time with this company! You will lose your money and get treated like trash!!!

Complete worst company to try to deal with. Refused my warranty claim on a 90 day old case and told me sorry we don’t cover the buttons not working any longer. For some reason the buttons are very hard to press and do not operate as they should. “ Buttons being hard for you to press is unfortunately not a Defect or Damage to be covered under Warranty for replacement. Malfunction of the item does apply for the warranty. As for now this claim had been denied.”

I submitted a warranty claim as I purchased a case from AT&T and it arrived warped . AT&T refused to accept the return so I tried to get it replaced via specks warranty. They asked for my information and everything….then turn around and say to talk to AT&T instead. I’ve dealt with both tech21 and otterbox’s warranty service and it was no where near this difficult. UPDATE: So speck got back to me, asked for the invoice copy, and shipping address (again), and approved my warranty, I was able to get my replacement case a couple days later.

Simply terrible service in this company. I ordered a phone case and when it was delivered to me, I didn’t really like the color in real life, it looked different in the photo, but the biggest minus is that this case is made of some kind of plastic that slips, it doesn’t hold comfortably in your hands and slides off, and if you put it on any surface, it rolls off and falls very easily because of the slippery material of this case. I immediately decided to return the goods on the same day as I received the case, calling the customer service, they told me that they would send a return label, and they didn’t send anything, I received an email saying: “I am sorry we don't have return labels.Kind regards The Speck team”. Then I called the customer service again and asked how I could return the case if they don’t provide a return label, to which he said just go to the post office and send it, but they didn’t say where to send it to, or to what address, or under what conditions. I’m shocked, to put it mildly, by this company and by the way they treat their customers, terrible service and a very unprofessional approach to work and people. Order number #177446

iPhone 15 pro slipped off a bathroom vanity countertop (less than 3’) and hit the floor, top edge of the phone. Hairline chipped glass across the top of the screen 3/4” long from the corner. Worst phone protector I’ve ever owned and will never buy this brand again.

I requested a warranty replacement after only 5 months. The case is stained usually the other cases I had I was able to clean them, but for some reason this one I'm not able to clean it. They do not want to replace it after I send them pictures. Definity I will not be using any more speck products. The customer services and warranty is not good. they should back up there product.