REBECCA M.
Item unavailable for timeframe it's needed
Before finalizing my purchase I would have liked to know the item I ordered was on back order and will not be able to be delivered for over a month. I purchased the sofa sleeper for a specific event which I will not have it in time for.
Response from SpazeDec 3, 2025
Thank you for sharing your feedback. We completely understand your frustration regarding the timing of your order and apologize for any inconvenience caused. The item you purchased was listed as a pre-order/backordered item on our website at the time of purchase. In addition, after your order was placed, our team reached out to inform you of the pre-order timeline and offered alternative options, including switching to a different color that was available for immediate shipping. We value your business and understand that timing is important, especially for special events. We’re always happy to help customers explore available options to ensure their needs are met as best as possible. Thank you again for your feedback, it helps us improve our communication and service for future customers.



