SpazeReviews of spaze.com

Response from SpazeOct 21, 2026

Thank you for sharing your feedback, and we’re sorry for the confusion. We completely understand how frustrating it is to expect an item right away and then learn it’s on pre-order. This model is currently on pre-order due to high demand. The pre-order status and estimated ship timing are shown on the product page, and we follow up with a confirmation email after purchase. That said, we know these details can be easy to miss, and we’re looking at ways to make them even clearer. When you order a pre-order item, your payment reserves a unit from our incoming shipment. That way your sofa is guaranteed to you and won’t sell out before it arrives, which could push your delivery back further. We’ve checked your order, and good news: this item is expected back in stock within the next couple of weeks. Your order is set for priority dispatch as soon as it lands, and we’ll keep you updated along the way. If you’d prefer not to wait, you’re welcome to cancel at any time before dispatch for a full 100% refund, with no fees. Just reply to your confirmation email or contact us at [email protected]. We appreciate your patience and look forward to getting your new sofa to you soon.

Response from SpazeAug 4, 2026

Thank you for providing your feedback. We're so sorry for any confusion regarding the topper pricing. We sent a detailed breakdown directly to your email showing how the bundle savings applied to the two toppers needed for your sofa bed. Please feel free to reach out if you have any other questions.

Response from SpazeFeb 17, 2026

Thank you for taking the time to share your experience and for providing such a detailed review; we are so happy to hear that your new Bamton sofa bed is a great fit for your space and was easy to assemble! We are incredibly sorry for the rough delivery process you experienced, as we know how frustrating it is to have your day tied up without updates, and the lack of communication you described certainly doesn't meet the standard we strive for. While we want our products to be delivered in great condition, we also want the journey to be seamless and respectful of your time, so we will make sure to use this feedback to improve future deliveries. We truly appreciate your patience and thank you again for your feedback.

Response from SpazeFeb 5, 2026

Thank you for sharing your feedback. To clarify, packaging removal is available upon request, as we generally recommend keeping the original packaging in case a return is needed. Our policy requires items to be returned in their original packaging to avoid a $70 handling fee and to ensure proper protection. We appreciate you sharing this with us and will use your feedback in the future deliveries.

Response from SpazeJan 16, 2026

Thank you for taking the time to update your review and for sharing such detailed feedback. We’re truly sorry to hear how challenging and frustrating the assembly process was for you, and we completely understand how disappointing that can be—especially after investing so much time and effort. While the sofa bed itself is designed to be assembled within approximately 15–30 minutes with two people, we recognize that the instructions and video did not provide the level of clarity you needed. Your experience shows us that there is real room for improvement, and we sincerely appreciate you calling this out so candidly. We are actively sharing this feedback with our product and support teams so we can continue refining both our written instructions and video guides. We’re glad to hear that once professionally assembled, the sofa bed met your expectations in terms of size, comfort, and appearance, and that it’s now set up and functioning as intended. We also understand that having to hire outside help after already attempting assembly twice is far from ideal, and we regret the inconvenience this caused. Thank you again for your honesty and for recognizing the positives of the product despite the challenges. Your feedback genuinely helps us improve the experience for future customers, and we appreciate your patience and understanding.

Response from SpazeOct 15, 2025

We sincerely apologize for the delay and understand the frustration this has caused. Your delivery is confirmed for delivery on November 5th. Our team is closely monitoring the shipment to ensure it arrives promptly. To make the arrival and setup seamless, we include complimentary assembly service with your delivery. We greatly appreciate your patience and understanding, and we are confident that you will be delighted with your sofa once it arrives.

Response from SpazeAug 18, 2025

Thank you for your review. We completely understand wanting confirmation on your order. An email with your order details has been sent for your convenience. We appreciate your patience and look forward to delivering your chair, ensuring the exceptional quality and experience that define Spaze.

Response from SpazeAug 6, 2025

Thank you for your feedback and for the kind words regarding our customer service and sofa — we’re pleased to hear you’re enjoying it. We're sorry to hear that the mattress topper didn’t meet your expectations. We have reached out in an effort to resolve the concern directly with you. Your feedback has been shared with our product team for further review, as we’re always working to improve our offerings. We sincerely appreciate your support and thank you again for choosing Spaze.