SpazeReviews of spaze.com

Response from SpazeSep 14, 2026

Thank you for sharing your feedback, and we sincerely apologize for your experience. We will review how we can make the pre-order information even clearer and improve the overall customer experience moving forward. Since we do not currently have an automated feature that sends an alert before checkout, the pre-order status is displayed directly on the Bamton product page. We expect to begin dispatching orders from our warehouse later this week, provided there are no unexpected delays. Also, since our warehouse is located in New Jersey, delivery to your area should be relatively quick. Once your order is dispatched, you will receive your tracking information, our warehouse will prepare your order for pickup by the carrier, and then once your order is ready, our partnered carrier will contact you directly to schedule a convenient delivery appointment in advance so you can plan accordingly. We truly appreciate your patience and understanding while waiting for your pre-order.

Response from SpazeJul 13, 2026

Thank you for your feedback, Douglas. We completely understand your frustration and sincerely apologize for the long wait. The Alna in Bronze Orange is currently one of our top sellers and is on pre-order while we wait for our next warehouse restock. We know waiting is tough, but we are prioritizing getting it out to you the moment it arrives!

Response from SpazeMay 19, 2026

Thank you for sharing your feedback, Victor. We sincerely apologize for the frustration you experienced regarding your delivery timing. To clarify the logistics, our partnered carrier locks in specific delivery weeks for certain areas. Because they manage high-volume routes we infrequently receive orders in your specific region, they only service that route once per week for our shipments. Unfortunately, we do not have control over their scheduled routes or the days they allocate to the other companies they serve. We advocated strongly for an earlier date on your behalf, but the carrier remained firm that they could only service the area once that week and could only provide a single scheduled date as the week approached. We ensured this date was shared with you several days in advance to help you plan, which was confirmed by you, and we are truly sorry for any conflicting information you received from the tracking details. We never want a customer to walk away feeling unheard. We have just reached out to you via email to provide a resolution for you. We value your business and will take your comments to heart as we strive to improve our logistics moving forward. We wish you the very best with your new furniture.

Response from SpazeMay 11, 2026

Thank you for your feedback! We are glad to hear that you are happy with your Alure sofa bed. Regarding the delivery, we’d like to provide some clarity on the scheduling. The original date was set for 5/14; however, our partnered carrier subsequently canceled the route for that day, which was notified days before the original scheduled date. The carrier then coordinated an earlier delivery date of 5/11. They proceeded with this update after confirmation was received from your wife that her sister, who lives in the same building, would be available to sign for the delivery. We sincerely apologize for any confusion or inconvenience this shift caused, as our goal was to get your sofa bed to you sooner. We appreciate your patience and are happy that the Alure is now part of your home!

Response from SpazeApr 27, 2026

Thank you for your feedback regarding the quality of the Ardina Sofa Bed. We're glad to hear that you are enjoying it! We are providing the following timeline to clarify the service and billing history of this order. Our records, including the signed delivery receipt, confirm that your authorized representative who was painting on-site accepted the delivery but explicitly declined the included assembly service. Per standard protocol, our team followed the instructions provided by the agent you designated to receive the goods. When you contacted us requesting assembly, we offered to dispatch our professional team. You informed us that the task required completion within a 24-hour window. To accommodate this strict deadline, we granted a rare exception by authorizing you to hire a private contractor of your choice, with our agreement to subsidize the resulting invoice. Despite our agreement to pay for your contractor, a total credit card chargeback was initiated by you, under the claim "merchandise not received." This claim was inconsistent with written confirmations that the product was in your possession and in good condition. To resolve the dispute, we accepted and credited an assembly invoice that was significantly higher than standard market rates. We adjusted the final purchase price to a lower amount at your request and we allowed several weeks for the remaining balance to be finalized. Our team worked diligently to provide a solution under a constrained timeline and maintained professional communication throughout this process. We are pleased the assembly is complete and consider this matter settled.

Response from SpazeSep 3, 2025

Thank you for sharing your feedback. We’re happy to hear the piece fits well in your space, but we’re sorry it hasn’t been as comfortable as you expected. Your comfort is very important to us, and we want to ensure you enjoy your purchase. We will be reaching out shortly to discuss some solutions and options to help improve the comfort for you. Our goal is to find the best way to make your experience with your Spaze piece as enjoyable as possible.

Response from SpazeAug 27, 2025

Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience and understand how important it was for you to receive your order before your guest’s arrival. To provide clarity, here is a summary of your order timeline: August 24 (Sunday): Order placed. Since your address is outside our regular delivery zone, we requested a custom shipping quote, which typically takes 1–2 business days. August 25: Quote received, and a partial shipping fee refund issued based on the actual cost. In the same email, we confirmed the delivery timeline would be 10–20 business days. August 26: Order dispatched. August 27: Tracking number provided so you could follow the shipment. When your order shipped, we also submitted your requested delivery date to our logistics partner to accommodate it as best as possible. As noted on our website and discussed prior to shipping, the standard delivery timeline for your location is 10–20 business days, as it is considered a remote area. While we always aim to fulfill special requests whenever feasible, expedited delivery within such a short timeframe was unfortunately not possible. We appreciate your patience and understanding throughout this process. Your feedback has been shared with our team, and we remain committed to working closely with our logistics partners to provide the best possible delivery experience for our customers.

Response from SpazeAug 11, 2025

Thank you for your detailed feedback. We’re glad you value the clean, modern design and space-saving convenience of the Napa armless sofa bed. We understand that comfort and fabric appearance are important, and we regret that your experience hasn’t fully met expectations. The sofa features a heavy-duty metal frame for long-term durability and ease of use, which can contribute to its firmer feel. The high-density foam used is designed for support and will soften with regular use. We also recommend adding a mattress topper to enhance cushioning and comfort. We will be reaching out to you directly to discuss options that may improve your comfort. We appreciate your input and will continue working to enhance our products and customer experience.