Sparkle In PinkReviews of sparkleinpink.com

Response from Sparkle In PinkDec 23, 2023

Hi Bibi, we have no correspondance from you nor do we have any records of any orders! There have been various scams going on lately with people pretending to be Sparkle In Pink and taking money without fulfilling any orders. Can you confirm if the items you ordered were all priced at $5.99? The scam websites have all had super low prices like that, if that's the case, unfortunately you ordered from a scam website :( If you contact our actual support team via [email protected] they can lend you a hand at trying to get your money back. We've been dealing with this for months.

Response from Sparkle In PinkDec 22, 2023

Wow, thank you so much Tiffany! 🫶 It's wonderful to hear such positive feedback about the softness and cuteness of our clothing. Knowing that your daughter loves all her dresses, especially the alphabet dress, and enjoys the mommy and me matching shirts, is incredibly rewarding to us. We're thrilled that our collection has provided you with many options that both you and your daughter adore. Thank you for your kind words and for choosing Sparkle In Pink for your family's wardrobe. We're delighted to be a part of your fashion journey and look forward to continuing to offer cute, comfortable, and cherished styles for you and your daughter! 💕✨

Response from Sparkle In PinkDec 6, 2023

Hello again, Katherine. You placed your first order with us on August 15th, 2023. The order was for $156.79. You emailed in stating that one of the dresses from our store had ruined your entire load of laundry and all of your back-to-school outfits. We've tested our clothing extensively against bleeding, and have never had any issues or complaints about this happening. Even with no evidence that your ruined load of laundry was our fault, we apologized and completely refunded your order in full. We then sent you a new dress as a replacement for the one you claimed ruined your laundry, and also gave you $100 credit to use in our store to make up for what had allegedly happened. Katherine, you then placed another order on September 29 for $136.00 where you used the $100 credit that we gave to you. Your total out-of-pocket was $46.05 for that order with shipping. You called again complaining about the outfits and demanded we ship your daughter a free mystery box for you having to go through all of this. So we did. We shipped your daughter a free mystery box, which contained 3 entire outfits. Once again, you called and complained about the free products you received. Our executive team reviewed each interaction with you and can confirm that our customer support team was extremely nice and patient with you, despite you screaming and cursing at our team members. It's all documented. You then placed another order with us for $71.78 on September 29,2023. Once you received the products, you continued to call, email and chat with our customer service team complaining and fabricating new issues with each order. You informed us that if we do not make this right she will blast our company all over social media. At this point, our co-owner got involved and said let's make this right with her, customers are our highest priority. We ended up refunding your order in full once again. You now have nearly $400.00 of product from Sparkle In Pink for free (which is stealing at this point) and we have never asked you to return any of it and have complied with all of your demands to try and make things right. At this point there is nothing owed, you have received all your orders, got all your money back, plus extra for freebies we sent, yet you continue to harass our team in every way possible. You have not been shopping with us for years, you have placed 3 orders since August 2023 and have done nothing but harass our Customer Service Team with threats and using profound language. We don't tolerate that behavior at Sparkle In Pink. You will never be welcomed back to shop from our store to avoid further issues. We ask you to move on and please leave our team alone and to take your business elsewhere and find something better to do with your time. If this behavior continues, we will be contacting the authorities and filing harassment charges and requesting a restraining order. We have all the evidence in the world that we have done nothing but try to help you and to make things right. We wish you and your family all the best, thank you for giving us a shot, we're so sorry we were unable to meet your expectations after going above and beyond at every step of the way. Please let this be our last interaction, after nearly 4 months of harassment, we have had enough.

Response from Sparkle In PinkDec 5, 2023

Hi Briana, it means the absolute world to us that you'd take the time to stop by and leave such a lovely review 🥰 We're so thrilled to hear you have had such a positive experience across the board with our brand, customer experience and satisfaction are always our top priority! Please let us know if there's ever anything we can do better to improve your experience for next time 💕

Response from Sparkle In PinkNov 27, 2023

We're over the moon to be your favorite place to order for your daughter! 💕 Thank you for the fantastic feedback about our products being true to what's shown on the website and the quality you've experienced. We're thrilled that you and your daughter love the clothes and accessories. Looking forward to many more orders and happy moments with SIP! 💖

Response from Sparkle In PinkNov 27, 2023

Thank you for your continued support, and we genuinely apologize for any inconvenience with the sizing this time. We understand the importance of timely exchanges, especially for special occasions like Christmas Eve. Your feedback about the return-only policy is valuable, and we'll certainly take it into consideration as we work to improve our services. If there's anything specific we can assist you with or if you have further concerns, please feel free to reach out directly. We appreciate your understanding and hope to make your shopping experience smoother in the future. 💖

Response from Sparkle In PinkNov 27, 2023

We're thrilled to hear that your daughter receives compliments in our cute and well-made clothes! 💕 Thank you for the lovely feedback, it truly makes our day. If there's anything specific she loves or if you have any suggestions, feel free to share. Here's to more adorable moments with SIP! ✨💖

Response from Sparkle In PinkNov 27, 2023

Thank you for sharing your experience, and we're genuinely sorry to hear that your excitement didn't match the received order. We appreciate your feedback about the clothing style and pricing, and we take this input seriously. I must say that I'm surprised to hear this, as most customers are thrilled with the quality & pricing of our items. Our aim is always to provide quality and satisfaction. If there's anything specific you'd like to address or if you have suggestions on how we can improve, please feel free to reach out. Your insights matter to us, and again we appreciate your feedback!