SpafinderReviews of spafinder.com

Response from SpafinderAug 5, 2025

Dear V. Ortega, Thank you for taking the time to share your experience. We're genuinely sorry to hear about the difficulty you faced locating participating merchants and the frustration caused by the chat interface and support experience. We understand how disappointing this must have been, especially when trying to redeem your gift card for a relaxing service. To assist you further and look into your concerns more closely, we've requested additional details via an email from [email protected]. We’d really appreciate the opportunity to make this right. Regards, Josh R. Spafinder.com **UPDATE FROM SPAFINDER.COM 08/06/2025:** Hello V. Ortega, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Warm regards, Josh R. Spafinder.com

Response from SpafinderJul 3, 2025

Hello Melanie, Thank you for your review. We're truly sorry to hear about the issues you experienced with your gift cards and the difficulty reaching our support team. This is not the experience we want for our customers. We’d like to help resolve this for you—please check your inbox for a message from [email protected], as we've reached out to request more information so we can assist you directly. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 07/06/2025:** We're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Maurice V. Spafinder.com

Response from SpafinderJul 2, 2025

Hello Rhiannon, Thank you so much for your kind words and for taking the time to share your experience. We're truly sorry for your loss, and we're grateful we could assist during such a difficult time. It's wonderful to hear that our team was able to support you in reissuing the older gift certificates and provide the care and service you deserved. Your appreciation means a lot to us. Regards, Maurice V. Spafinder.com

Response from SpafinderJul 2, 2025

Dear Dee, thank you so much for your fantastic review! We truly appreciate you highlighting our excellent customer service and the extra steps we take to protect our customers from fraud by freezing cards and reissuing them when needed. Your feedback means a lot to us and motivates our team to keep providing safe and reliable experiences. We look forward to serving you again soon! Regards, Josh R. Spafinder.com

Response from SpafinderJun 6, 2025

Hello Sheila, Thank you for sharing your experience. We’re very sorry to hear about the trouble you encountered trying to use your Spafinder card and for the confusion during your call. We’d like to take a closer look into this and help resolve it. Please check your inbox for a message from [email protected]—we’ve sent a request for more details so we can better assist you. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 06/07/2025:** Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Maurice V. Spafinder.com

Response from SpafinderJun 6, 2025

Hello Curtis, Thank you so much for your kind words and for the 5-star rating! We truly appreciate your support and are grateful you took the time to share your experience. It means a lot to us to hear that you think highly of our team—we’re here to help and always strive to provide the best service possible. Thank you again for being a part of the Spafinder community! Regards, Maurice V. Spafinder.com

Response from SpafinderMay 17, 2025

Hello Roxanne, We’re truly sorry to hear about your frustrating experience, and we sincerely appreciate you taking the time to share it. It’s incredibly disappointing to learn that the card was damaged when you removed the strip, and that you’ve had difficulty reaching our team for support. We understand how upsetting this must be—especially when trying to use a thoughtful gift—and we’d really like the chance to make this right. Please check your inbox for a message from [email protected], as we’ve sent you a request to get more details so we can investigate and assist you further. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 05/20/2025:** Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Maurice V. Spafinder.com

Response from SpafinderMay 6, 2025

Dear Susan, thank you for taking the time to share your experience. We're truly sorry to hear that you had trouble reaching our support team while trying to update the email address on your gift card order. We understand how frustrating it must have been to use multiple contact methods without receiving the assistance you needed, and we regret the inconvenience this caused. To help us look into this further and provide a resolution, we’ve requested additional details via email from [email protected]. Please check your inbox when you have a moment — we’d really like to make this right. Warm regards, Josh R. Spafinder.com