spacetouch.comTHE VISION.THE STORY.We founded Space Touch because we saw a need for advanced skincare therapy technology that would replace ineffective office treatments and endless creams. We teamed up with leading scientists and engineers to create "The Future of Skincare."
spacetouch.com (spacetouch.com) has 549 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Cathy B.
Upon receipt of my new Neptune device it failed to operate correctly. When I contacted Spacetouch they had me try a couple of different things and after learning it still wouldn't work they had me ship it back to them and replaced it with a new machine that works fine. Very pleasant experience with their Customer Service Technician!
Grisel A.
Dear Jeanna, I hope this letter finds you in good health and high spirits. I wanted to take a moment to express my deepest gratitude for the exceptional help and support you provided me with regarding my damaged Juipter device. As you may recall, I purchased the Juipter device while on vacation in Aruba from a salesperson named Ramona. She had assured me that if I encountered any issues with the device, I could reach out to him for assistance. Unfortunately, when I did encounter problems with the device, Ramon seemed to have disappeared into thin air, ignoring my texts, calls, and emails. However, amidst this frustrating situation, you came to my rescue. From the very beginning, you went above and beyond to assist me. You promptly called, texted, and emailed me, patiently listening to my concerns and offering your expertise. Your dedication and willingness to help were truly commendable. Furthermore, I greatly appreciate the effort you put into resolving the issue. You proactively requested the shipping number, allowing me to return the damaged device. Your constant communication throughout the process kept me informed and reassured that my concerns were being addressed. Jeanna, your exceptional customer service skills and genuine care for your customers are truly remarkable. Your unwavering commitment to resolving my problem has left a lasting impression on me. I cannot express enough how grateful I am for your assistance. On a scale of 1 to 10, I would rate your customer service a resounding 200 percent! Your dedication, professionalism, and kindness deserve the highest praise. Thank you once again for going out of your way to help me during a time of frustration. Your exceptional service has turned a potentially negative experience into a positive one. I wish you all the best in your future endeavors, and I hope that your kindness and dedication continue to shine in all that you do. With heartfelt appreciation, Grisel Arias
Craig F.
Customer service is amazing. I had an issue with my EYETECH not charging. Sent in for service about 10 days ago, today I rec'd a new EYETECH. I just can not say enough how polite, thoughtful and thorough the customer service dealt with my problem. 5 Stars just do not seem enough :)
Barbara C.
Experiencing problems with my Jupiter turning on, I contacted SpaceTouch online, and followed with a brief email. Their representative gave me additional suggestions to make it work and failing that, she suggested I send it to them for repair or replacement. They kept me updated as my device got to their facility and then just a short couple days later said a new device was heading my way. Received the new device within 10 days if my first contact with them. Excellent communication and customer service.
Sally
The customer service rep, Jeanne, contacted me without prompting several times, offering possible fixes for my Jupiter device, which wouldn't heat up. In the end, I returned the device at her suggestion. She never made excuses but did try to help me find the answer.
Donna L.
Professional. Absolutely fulfilled their promise to warranty their product. Done. No fuss. Thank you
Julienne D.
I loved my Space Touch Vega and was really crushed when it stopped being able to charge. HOWEVER, a couple of emails and a FedEx later, they sent me a brand new Space Touch Vega and I'm so happy! Their personal, prompt customer service is wonderful. (Don't forget to go to their website and register your product)
Kim
My Jupiter stopped charging after three years. I filled out the warranty form and was very happy that customer service responded immediately. Jeanne was amazing! She kept me updated with status the whole time & I received the replacement within a week. I love my Jupiter! Thank you so much Jeanne!
