SourgumReviews of sourgum.com

4.5523 reviews
Waste Management

Sourgum

About Sourgum

Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.A single partner across every location ensures issues are resolved quickly andchanges are handled without operational disruption, all backed by coordinatedexecution and accountability.Order OnlineGet PricingA little more about us:Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.For more information, visit sourgum.com.

Sourgum (sourgum.com) has 523 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: sourgum.com
Website: sourgum.com
Category: Waste Management
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Sourgum

Sourgum (sourgum.com) has 523 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: sourgum.com
Website: sourgum.com
Category: Waste Management
Listed on Five Star Index: 2026

Annette Girardi H.

Oct 6, 2023

PLEASE READ before picking a company

PLEASE READ before picking a company. Same thing happen to me Damir and the overage they claimed was ALSO 1.3 tons over, which is impossible unless they are including the weight of the $@$& dumpster. I’ve never had this issue before with other companies. Mine was picked up on 7/1 not 6/30, which could be part of the error. When I disputed it they sent paperwork to my cc that did not match. Now I know why they required cc and not cash. Terrible way to do business. I’m disputing again and if the extra 179.55 is not returned I’m filing with better business bureau with pictures of the wood in the dumpster. That could not have extended 2.5 tons or 5500 pounds. Customers beware!!!!!

Response from SourgumOct 6, 2023

Hello Annette, We greatly appreciate your feedback regarding your recent experience. We want to assure you that our weight calculations are based on the official weight tickets provided by state-regulated facilities. These facilities adhere to rigorous regulations and employ certified scale experts who are dedicated to ensuring the accuracy and reliability of the weighing process. We place our trust in their expertise and equipment to determine the precise weight of the waste being disposed of. Our goal is to offer transparent and thorough information to our customers so they can fully grasp the factors that influence their final invoice. Your patronage is sincerely valued, and if you would consider utilizing our services again in the future, please don't hesitate to get in touch, and we will ensure a more positive experience for you. Should you have any more questions or require further assistance, please feel free to reach out. We are committed to addressing your concerns and are eager to provide an improved experience on your next visit.

Sourgum reviews

523 approved reviews, newest moderated first

Teri G.
Oct 13, 2023
Great cimpany
The whole experience was made easy Everything was on time Customer service was great also Would recommend this company
Response from SourgumSep 6, 2024
Thank you for your review, Teri!
Annette Girardi H.
Oct 6, 2023
PLEASE READ before picking a company
PLEASE READ before picking a company. Same thing happen to me Damir and the overage they claimed was ALSO 1.3 tons over, which is impossible unless they are including the weight of the $@$& dumpster. I’ve never had this issue before with other companies. Mine was picked up on 7/1 not 6/30, which could be part of the error. When I disputed it they sent paperwork to my cc that did not match. Now I know why they required cc and not cash. Terrible way to do business. I’m disputing again and if the extra 179.55 is not returned I’m filing with better business bureau with pictures of the wood in the dumpster. That could not have extended 2.5 tons or 5500 pounds. Customers beware!!!!!
Response from SourgumOct 6, 2023
Hello Annette, We greatly appreciate your feedback regarding your recent experience. We want to assure you that our weight calculations are based on the official weight tickets provided by state-regulated facilities. These facilities adhere to rigorous regulations and employ certified scale experts who are dedicated to ensuring the accuracy and reliability of the weighing process. We place our trust in their expertise and equipment to determine the precise weight of the waste being disposed of. Our goal is to offer transparent and thorough information to our customers so they can fully grasp the factors that influence their final invoice. Your patronage is sincerely valued, and if you would consider utilizing our services again in the future, please don't hesitate to get in touch, and we will ensure a more positive experience for you. Should you have any more questions or require further assistance, please feel free to reach out. We are committed to addressing your concerns and are eager to provide an improved experience on your next visit.
Damir M.
Sep 13, 2023
Will Never again use this company
I have ordered 10 yard Dumpster with 1 ton included. I was cleaning the Garage, and everything I dumped was super light. Three weeks later, I got one more invoice to Pay for an extra 1.3 tons. The dumpster was not even full on return—shame for doing business like this.
Response from SourgumSep 13, 2023
Hello Damir, Thank you for your comments on your experience. We want to assure you that our weight calculations are based on the official weight tickets provided by state-regulated facilities. These facilities adhere to strict regulations and employ certified scale masters who ensure the accuracy and reliability of the weighing process. We rely on their expertise and equipment to determine the weight of the waste being disposed of. It is our aim to provide clear and comprehensive information to our customers, ensuring they understand the factors that contribute to their final bill. We genuinely value your patronage, If you would reconsider using our services in the future, please reach out to us, and we will ensure a more positive experience for you. If you have any further questions or require any additional assistance, please do not hesitate to contact us. We are committed to addressing your concerns and hope to provide a better experience next time.
Sal
Sep 10, 2023
Good customer service and timely
Good customer service and timely
Response from SourgumSep 6, 2024
Thank you for your review, Sal!
H&J Speciality Contracting L.
Aug 9, 2023
Fernando is great to work with
Fernando is great to work with! Always available, polite, and knows his stuff. He's customer service is top notch.
Response from SourgumAug 11, 2023
Thank you so much for your kind words! We're thrilled to hear that Fernando's expertise and excellent customer service have made a positive impact. We truly appreciate your feedback and value your business.
SD
Jul 31, 2023
Quick communication
Quick communication
Response from SourgumAug 8, 2023
Thank you for your feedback! We strive to maintain quick and effective communication and hope to serve you again soon.
bpatillo
Jul 26, 2023
It was quick precisely and very…
It was quick precisely and very organized I love the customer service was very prompt the contract and paperwork was very easy to do I would definitely use them again.
Response from SourgumAug 8, 2023
We're delighted to have met your expectations with our quick, precise, and organized service. Thank you for your kind words, and we look forward to serving you again soon!
Claudio
Jul 25, 2023
SHAMEFUL AND UNETHICAL ATTITUDE!
On June 29, 2023 I paid for a container service from this company.The same day the container was picked up and after a few days I called to see if the container had more than 4 tons that we had in the contract, they told me that there will be no extra cost, that everything is fine.After 3 weeks an extra charge of $ 178 appeared on my credit card, I contacted them and they told me that neither container had more than 4 tons in weight.I called them by phone to ask for explanations, their attitude seemed unprofessional, waiting 3 weeks to be able to charge me the extra weight, this is the way to steal extra money without you being able to check if the weight was really greater than agreed.This way of charging you extra is super shameful, if the container really had more weight, they should have charged me in the first days, not after 3 weeks when you can no longer check anything.
Response from SourgumJul 25, 2023
Thank you so much for your input and review. Here at Sourgum we prioritize transparency and do our best to inform our customers of all pricing and potential fees. Unfortunately, we do have to pass on overage fees from the disposal facility when they occur. Moving forward, we will revisit our order confirmation communications and ensure that our customers are provided with all information they need when placing an order.

SourgumReviews of sourgum.com

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Good customer service and timely

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Quick communication

It was quick precisely and very…

SHAMEFUL AND UNETHICAL ATTITUDE!