Sounds TrueReviews of soundstrue.com

Very disappointed with Sounds True. I purchased a course from them "The Master Keys" by Robert Peng. They advertise that their courses have lifetime access. The next time I logged on to access the course, it had been removed. If they were unauthorized to sell this course, then they are unauthorized to keep my money for the course. I have reached out several times and no one will respond to me. False advertising...shouldn't I at least receive a credit towards other courses I may be interested in? I refuse to buy anything else from them.

I can't get playback in the background so every time I open another app the playback stops! What?!? And, the materials say there is a download possibility but I've spent an hour trying to find and only get a ridiculous bot that is no help at all. I am very surprised this is Sounds True. What happened to the company I knew and loved?

Seriously, for an organization that is supposed to be evolved, they are fraudsters! I signed up to pay for a course and paid in full $197. Guess what they did the next month? Charged me 197 again! Ironically with a screen that said one time payment. And I saw it coming on my "expected transactions" and email and called. NO RESPONSE except a boiler plate email saying how busy they are. Geez!!! Serenity now!

Sounds True recently ran a retreat with Eckhart Tolle and Kim Eng in Greece. My husband and I desperately wanted to attend, but had work commitments in Australia. A short time before the event was to begin, ST extended the cut-off time to purchase tickets. Before this, there had been a date given where you could cancel your ticket purchase and get a refund. When they extended the time to purchase, they did not nominate a new date on which you could get a refund. When we saw that tickets were still available, we decided to purchase two, but we did not notice there was no extended time to get a refund - we naturally assumed that date would also be extended. Within 24 hours of purchasing the tickets, we realised we still could not attend, despite our best efforts, so we immediately advised ST we needed to cancel, and requested a refund. This happened within 24 hours of making the purchase. ST sent an email saying the original refund time had expired 6 weeks before and we could not regain ANY of the nearly $5000 AUD we had spent. This is not an insubstantial sum for us. Despite my husband sending a long email explaining our circumstances, the answer was "No" to any refund. We had paid through AMEX, and when we checked our account, we saw that ST had not as yet processed our payment, so we contacted their investigation department immediately and explained that ST had extended the time to purchase tickets, but not a time to change your mind. This event was advertised as "will sell out", so we knew they would have no trouble re-selling our tickets. We have followed Eckhart Tolle since 2013 and attended more than 6 of his retreats, held in the USA and Australia. We would like to believe that ST is an organisation of integrity, especially as their founder and front-person Tami Simon, advertises herself as promoting "conscious business practices".Our experience of ST this time, and in various incidents in the past, has strongly undermined that claim, as we do not believe they act with concern for their customers. However, the good news is, American Express held our money in trust while they investigated. After several weeks, they repaid all our money into our account. We are eternally grateful Thanks to Amex for their great customer service. To anyone considering doing business with Sounds True - caveat emptor - buyer beware.

Be careful when purchasing their audio/video/course content: Soundstrue has set the default choice for certain content to be auto-bundled with their AUTOMATICALLY RENEWING monthly membership ($19.99 monthly). Doesn't affect the price of the content so it's easy to miss. All their FAQ info says it's easy to cancel, whenever you want, but there is no actual way to cancel online. Only mildly deceptive, but definitely, shady to auto-select the choice that commits you to a monthly membership AND offer no way to cancel online (while inaccurately saying you can cancel online, whenever you want).

Company is charging me for a membership I did not/never ordered! I've tried to contact them. NO RESPONSE! I NEVER WANTED A MEMBERSHIP. I just wanted the cd offered from author John O'Donohue's compilation in one cd. Contacting credit card to stop payment. A HUGE RIPOFF. I ordered some music one time a few years ago & had no problem. This was yo be a "one time purchase" BEWARE. I would prefer to give them a Minus Rating.

I"ve been a ST fan since cassette days. Their totally dysfunctional app makes it beyond difficult to access my extensive library of purchases, especially since I live offline and need to go to wifi to download

Cannot access my purchases. Cannot even get the code the ST site said it would send to me to access. Cannot get an email to reset my password--which is the right password but the site apparently does not recognize it. Ripped off, cannot access digital library of my purchases.